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Last updated on: March 28, 2025
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31Rental Locations
16Airport Locations
Map View of Car Rental Locations in Bilbao
DRIVALIA
5.0/10
Budget
8.7/10
Enterprise
9.9/10
Record Go
10.0/10
OK Mobility
7.1/10
Centauro
6.0/10
Alamo
8.2/10
AVIS
6.4/10
Interrent
5.7/10
Keddy by Europcar
7.3/10
GOLDCAR
6.9/10
Thrifty
7.0/10
Hertz
8.7/10
Reviewed: March 8, 2025
Staff were nice, but the condition of the car was truly terrible. I couldn't believe that they gave me a car in such poor condition - so many dents, scratches, and the interior was stained all over. It's a fine service if you're getting a good deal, but I wouldn't pay average prices for their services.
Reviewed: June 27, 2019
I booked an Audi or similar. I was given a Ford. They had many Audi’s but the cost of the booking went from €150 to €400 so I took the Ford. When I said that I had booked an Audi, the staff had no solution.
Reviewed: May 13, 2019
We requested an Audi A3 and get a BMW1, so feel we like st out a bit here.
Reviewed: February 10, 2020
Everything was normal. All the terms were clearly explained.
Reviewed: December 28, 2019
The car had a low tire from the moment we got it. We were told that it was a configuration problem, but it wasn’t.
Reviewed: October 29, 2021
It was a very easy process dealing with the staff at record go. They made renting cars easy
Reviewed: June 19, 2024
Picking up and returning the car took around 5-10 minutes. The service attitude was good, and communication in English was possible.
Reviewed: September 20, 2019
Car was fine but the customer service was VERY slow, impersonal and very disorganized at pick up. there was zero customer service and they ended up charging me more then what I signed up for on easyrentcars. awful experience.
Reviewed: September 13, 2019
There were no signs anywhere in the airport to show the pickup location. Once we talked to about 3 different people, they led us in the general direction. The shuttle arrived after about 45 mins. There was only one person at check in (who was also the shuttle driver) so that took another hour before we actually had the car. Ok car rental had given us the wrong address for returning the car so we spent over an hour driving around to find it and made it to the airport about 35 minutes before departure. Extremely stressful in every way and will never book with OK car rental again.
Reviewed: August 21, 2019
The car was great and exactly what we wanted, however, the service was incredibly slow in picking up the car and dropping it off. Paperwork took an extraordinary amount of time, and there were many people waiting in line ahead of us who were also taking a long time to get through their paperwork, so it was not just our problem. We could give the company a higher rating if pickup and dropoff times were reduced drastically. As it was, we spent nearly 2 hours waiting to pick up our car, and it took over an hour to finish the paperwork on dropoff.
Reviewed: August 16, 2019
- The car was nice - Under staffed office at pick up - No indications at the airport where to go for the shuttle transfer service / it appeared to be at departures level, which was not indicated in documents or in the airport - if you don't take the extra insurance they offer ... they give you a car with a hidden problem, that they charge you at drop-off (we argued about it, but it didn't help - we sent a reclamation by e-mail, nog reaction up to date) - the amount they reserve on your credit card is double comparared to the indication at online reservation
Reviewed: April 15, 2024
Centauro staff at Bilbao Airport was ace! They were friendly and accommodating. Appreciation to the staff who helped us change the setting on the car to English. Super friendly and funny!
Reviewed: October 17, 2022
Both pick up and drop off staff were VERY helpful and personable. I'd like to name them but I've already forgotten, maybe support can send a quick personalized email note to check in (mostly so I can give them credit). Thank you team!
Reviewed: July 29, 2022
The car we were given was not the one we ordered, but it was close. Sadly this meant it was slightly smaller, which caused some difficulties, and there were dents on the car when we picked it up. Thankfully these were all known about and we were not charged. Pickup was fast and good and dropoff took no time whatsoever.
Reviewed: August 14, 2019
Quick service, friendly staff. Fast drop off, would recommend.
Reviewed: August 29, 2018
Like: I dealt with Christian (might've been Kristian). He answered all my questions and ensured I was up and running efficiently. Would definitely use again. Thanks
Reviewed: June 21, 2017
Bilbao Airport is small, and the parking lot is very close. This was my first time renting a car abroad, and it was quite convenient.
Reviewed: July 25, 2019
Will never use again and will encourage others to do the same. Worst customer service I have ever experienced
Reviewed: February 27, 2019
Instead of a pre-authorization, they charged directly. The reserved car was not available at pickup, and they didn't inform us that the upgrade would cost extra. The charges were unclear and no receipt was given for the card payment. Both the rental company and the third-party platform are pushing the responsibility onto each other, and the complaint is still being processed.
Reviewed: May 21, 2019
Nous avons été facturés de frais supplémentaires sans en avoir été informés au préalable Nous avons découvert ce supplément sur notre relevé carte bancaire En revanche la commerciale a su trouver du temps pour nous proposer une assurance supplémentaire
Reviewed: May 9, 2019
Nothing more than organised criminals. Charged for insurance but was told it was for fuel
Reviewed: April 26, 2019
We loved our car! It was a higher category than what we book as no smaller cars were available. However service at the desk was awful. The lady tried to make us upgrade our vehicle and ask for about 200 Euros more, without telling us that anyway – also without paying more – we would have had the same vehicle as no other available. She insisted a lot trying to put us off from sticking with our original choice. Extremely annoying and time consuming. She also insisted a lot to make us purchase an insurance that we already had! Not impressed.
Reviewed: April 24, 2019
It took forever to get the car at pick up! The staff didn’t seem to know what they were doing and the staff were totally incompetent. Nearly a 2 hour wait for a car is ridiculous! Would never use again!
Reviewed: August 27, 2018
Like: The car experience was great.
Dislike: When I tried to drop off the car at Gare St-Charles Tgv in Marseille at Wednesday 22 August at about 7.00 pm, the employer at the desk was really rude. He insulted me, he didn't speak English ("You are in France, you should speak French"), and he didn't answer any of my questions. It was really disturbing.
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