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Last updated on: November 20, 2024
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37Rental Locations
12Airport Locations
Map View of Car Rental Locations in Portland
Thrifty
8.6/10
AVIS
8.7/10
Hertz
8.3/10
Dollar
8.1/10
Budget
8.2/10
Alamo
8.6/10
ACE
9.7/10
Enterprise
10.0/10
PAYLESS
8.8/10
AIRPORT VAN RENTAL
8.4/10
Reviewed: October 14, 2024
I was double billed (prepaid with QEEQ but billed again incorrectly by thrifty). Will now have to go through a process to have that charge reversed, which will take time I would Prefer not to spend doing on my vacation.
Reviewed: August 8, 2022
The car had the right amount of room for 5 adults and luggage with one rear seat laid down.
Reviewed: January 28, 2020
Counter executuve should have told about the toll. Thankfully the executive during the return helped me and saved from a massive toll fees.
Reviewed: October 10, 2024
I did wait in an endless line (at least 4 times as long as any on the other agencies counters), but I've got a higher category car than I booked (for the same price), and they honored my request to provide a car which had a recent oil change, because I was up for a long drive.
Reviewed: September 3, 2024
I wanted to keep the car longer and extend the rental time. I told Avis rep this when I came to pick up the car. Avis didn't honor the rate I'd already paid. Likewise, they wouldn't cancel by Qeeq booking and create a whole new one. This left me feeling like they jerked me around on the price.
Reviewed: July 9, 2024
I went to the store to pick up the car, but when I arrived, the store was closed—due to Independence Day in the US—and there was no prior notification. After contacting them by phone, we were told to pick up the car at the airport, which cost an additional $20 for the ride. At the airport, they charged an extra $40 for the pickup, leading to a total of $60 additional costs and wasting a lot of time. Why wasn't I notified in advance? Poor service.
Reviewed: July 22, 2024
The staff at the counter was slow, with only one person working there. They slowly took their time. The key issue was being told we'd have to pay $90 to pick up the car on time, otherwise, we'd have to wait in line for an hour and a half. In the end, we neither paid nor waited in line.
Reviewed: March 28, 2019
At the drop-off location, sign was not clear whether print-out receipt availabe or receipt in an E-mail only.
Reviewed: December 22, 2022
Exactly the right size car at a great price. Check in and check-out was simple, fast, and easy. It was easy to find the car and drop it off. Drove great. Good gas mileage. Overall excellent experience.
Reviewed: February 26, 2020
Dollar was super easy to work with. We booked a manager's special and when I decided to change it last minute, they still gave me a great rate.
Reviewed: July 10, 2019
Staffing of counter was awful. Only 1 person to get everyone checked out and took almost an hour at 12:45 am when other counters had multiple people working the counter and got their lines out in a matter of minutes. Everything else was wonderful.
Reviewed: June 18, 2019
The wait time was extremely long. They were understaffed and poorly run.
Reviewed: September 22, 2022
Sometimes these downtown locations can be a little tricky to find, but no issues in this case. Some issues on drop off concerning the level of fuel in the car, but in fairness to the staff, they did eventually admit their mistake, and things were easily resolved.
Reviewed: March 2, 2020
The company offered us a free upgrade to an SUV which was really helpful
Reviewed: August 11, 2019
I have been charged for a GPS I returned on the pick-up day despite it being returned and supposedly refunded as the car already had one. The customer service for the pick up and drop off was abysmal at best. EasyRentCars App was great, but Budget were unable to deliver. I would not use again, and I’m still having difficulties getting my refund for the GPS. The car was dirty on collection, it was a lesser model, and only had half a tank of petrol (not a full tank).
Reviewed: May 11, 2019
Arrived at the airport at 1 AM. Despite having provided flight number, arrival time, and pickup time when booking, I was told at the pickup point that the Budget staff had already left and I needed to take a shuttle to a further pickup location. Waited for the shuttle for half an hour but it didn’t arrive. Called but no one answered. Finally, airport staff told me I could pick up the car from Avis since they are related companies. Ended up getting the car after 2 AM. Terrible company; avoid if you have a late flight!!!
Reviewed: October 6, 2019
unintentionally additional insurance was added. i should checked at pickup. but guy in the checkin counter didn’t tell me it in detail.
Reviewed: June 23, 2019
Alamo Portland was the best rental company I have ever used!! Great professionals , great company, great car. Especially Kirsten at the front desk was AWESOME!
Reviewed: June 12, 2019
I would have liked to know a little more about the Volkswagen Jetta start and locking systems. They were a little confusing.
Reviewed: February 28, 2019
The shuttle service was prompt, and the staff were quite friendly. The paperwork was minimal. Returning the car was convenient.
Reviewed: June 19, 2018
Like: Very happy with vehicle - it was what I needed to pick my son up at college from his first year with all of his belongings!
Reviewed: July 28, 2018
Like: Enjoyable vehicle (2019 Kia Sorento)
Dislike: I was quoted $5.99 for roadside assistance. I thought that was the total cost, but actually that was the per day cost x 7 = $42. I would not have added it if I had known it was that much.
