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Last updated on: December 21, 2024
72Rental Locations
30Airport Locations
Map View of Car Rental Locations in Vancouver
Trust Auto Group
8.3/10
Thrifty
8.5/10
Dollar
8.1/10
Alamo
9.0/10
AVIS
8.4/10
YOYOAUTO
7.0/10
Hertz
8.6/10
Budget
7.5/10
Europcar
8.0/10
Grow Car rental
9.2/10
UCar
7.5/10
Aucomm
10.0/10
Routes
7.6/10
CNR
8.5/10
National
8.6/10
MEX
10.0/10
Mr. Rent A Car
3.5/10
Cruise Canada
10.0/10
Discount Car & Truck Rentals
6.4/10
UCAUTO
5.9/10
Carboy
8.5/10
ACE
7.7/10
EZM
8.3/10
Enterprise
9.1/10
West Coast Car Rentals
3.9/10
Shouqizuche
6.0/10
99 Car Rental
2.0/10
DOLLAR THRIFTY
8.0/10
Reviewed: July 31, 2024
All the staff were very friendly and easy to communicate with.
Reviewed: November 6, 2024
Friendly customer service who took great concern about the distance that the vehicle would be travelling given the weather conditions and upgraded to an all wheel drive vehicle. Thankyou Thrifty!
Reviewed: October 8, 2024
Need to be more clear on the GPS device. It’s offered in the original quote so we expected to at least have an option to get one. At pick up no option was given to use a portable GPS device. Our only option was via an app on our Mobile phone device. When travelling we don’t always want to use our data roaming on our phones so a portable device is useful. Nowhere in the quote that it said it was not available. Was an issue at the start when no options given
Reviewed: July 22, 2024
모든 스태프들이 최선을 다해서 노력해 주셨습니다. 하지만 차량의 픽업까지 1시간 가까이 걸렸어요.
Reviewed: October 12, 2024
I don't know if it's Dollar or Qeeq that's to blame but one allowed us to book a car that we were then told we would not be able to hire because it didn't have snow tyres. Given our rental was covering 1st Oct onwards and it is law in the parts of Canada we were in that snow tyres are on the car from 1st Oct I think it's unacceptable to rent someone a car that isn't legally drivable. We had to pay an extra £90 at pickup that we were not anticipating. This isn't really acceptable.
Reviewed: October 14, 2024
car was new which is great and there are options to choose from too
Reviewed: September 25, 2024
It was a surprise to discover that the car I had carefully chosen was not available, I am not a car expert - and when alternative cars were offered that I had never heard about - and discovered that they were either too large or consumed too much fuel (compared to the one I was hoping to pickup) - I wished that Alamo had a option for the people waiting in the disorganised queue for 90 minutes to see a list of cars online they could see were available and reserve them … because this would Surely have reduced the length of time to process people (it seemed painfully slow).
Reviewed: October 12, 2024
The vehicle's compatibility with mobile devices and the connectivity of the associated application were unsatisfactory. Tesla's functionalities are predominantly managed through a mobile device and Avis didn't accept to add me as a driver.
Reviewed: September 21, 2024
Very poor service at pick up, car wasn’t even at the location for the agreed 12.00 pick up. No apologies given was told to go and get a coffee and come back at 12.15. The manager, Khalid, was argumentative and told me it was normal to wait an hour implying I was lucky to get it when I did.
Reviewed: July 28, 2024
Renting and returning the car were both convenient. There were no hidden fees. However, the car had a minor issue; the right rear door couldn't be opened from the inside.
Reviewed: July 28, 2024
Both picking up and returning the car were convenient. There were no hidden fees, but the car had a minor issue: the rear right door couldn't be opened from the inside.
Reviewed: October 8, 2024
運転しやすい小さな車がよかったのですが予約したより大きな車で運転しづらかった。 ガソリンが満タンには入っていなかったのですが英語が苦手で説明できないので泣き寝入りしました。
Reviewed: September 25, 2024
All met our expectations, straight forward process.
Reviewed: August 3, 2024
Normal, Hertz me gancho con Jetta y me otorgó un Corolla qué no fue de mi entero agrado, tengo mejor opcion solo, confíe y primera y última.
Reviewed: August 3, 2024
counter staff very pleasant knowledgable and helpfull
Reviewed: July 30, 2024
They required a boarding pass from within the last 24 hours just before pickup, so I ended up canceling the order.
Reviewed: September 21, 2024
Budget was great. We had tried to book through them initially but each time we went back to the site the price had gone up. Went through qeeq and got a good price for what we wanted.
Reviewed: July 26, 2024
Very satisfied, the car was almost new with just over 20,000 kilometers, and the pickup and drop-off processes were very smooth.
Reviewed: June 11, 2024
The staff was excellent and the car was in pristine condition, very clean and perfect performance
Reviewed: September 12, 2024
Experience was very disappointing. Pick-up: you either are partner with Routes or you are not. At the counter I got the rehearsed "they did not give us all the information" which is simply non sense. The additional amount we had to pay for the second driver (£113) was different from what mentioned in the booking (£94). When we asked for explanation they printed the email received from Europcar and none of the numbers made any sense at all (rate between GBP and CAD was over 2). Luckily enough we only had to pay for the additional driver and the difference was small, but it was impossible to understand what we paid and what we needed to pay from the information provided. Drop-Off: we had to wait in the pick up queue as no one was available at the return counter. After 20 minutes of wait we were told we could leave the keys to one of their representative - which we eneded up doing - if the car was in the same condition. Not an experience I'd like to repeat.
Reviewed: September 9, 2024
Please note that europcar has franchised this site to a local company
Reviewed: October 4, 2018
We didn't pick up the car on the same day, but the rental company provided a shuttle bus to the store. However, the customer service attitude was average and their instructions were not very clear.
Reviewed: June 4, 2018
Not bad, but the car was a bit small. In the US, you can rent an Altima
Reviewed: May 6, 2024
Excellent customer service. The pick-up is not based in the airport but a lovely lady messaged me on Whatsapp when our flight landed to explain where to meet her. She picked us up right outside the airport and drove us to the car rental office to pick up the car. The lady also met us at the airport when we were returning the car to help me with filling the tank (I am from the UK and this was the first time I'd hired a car in Canada)
Reviewed: May 28, 2022
Todo bien, el auto cumplio con el proposito, sin embargo es un modelo no muy reciente (2011). La arrendadora está un poco lejos del aeropuerto pero en general bien.
Reviewed: June 17, 2024
Very efficient. We accidentally damaged their car, but the staff assisted us over the phone the entire time, didn't blame us at all, and were very proactive in resolving the issue. Made us feel very secure.
Reviewed: May 25, 2024
It took a long time to pick up the car, but the return process was very quick.
Reviewed: January 21, 2024
AS EXPECTED, A BIT LACK MANPOWER, BUT EFFICIENT AND GOOD PRICE
Reviewed: March 20, 2024
Paid extra for snow tires but received all-season tires. The store clerk said all-season tires are better than snow tires. Don't know if they were uninformed or pretending. However, they agreed to switch the car as compensation, so it was eventually resolved.
Reviewed: February 27, 2024
The car was perfect, excellent condition. Henry in CNR was an absolute delight to have. Can’t recommend highly enough.
Reviewed: August 1, 2023
Excelente servicio, instrucciones claras super recomendable
Reviewed: August 8, 2021
The staff were quite friendly. The gentleman who helped us at the counter and for pick up (on Monday Aug 2 PM) was very caring and showed us everything about pick up and drop off. He explained the whole renting process clearly. Very satisfied
Reviewed: June 6, 2023
National were very helpful and even upgraded our car. Very easy and professional throughout.
Reviewed: August 19, 2022
No issues at all, choice of vehicles available on the day, whole process was faultless.
Reviewed: February 9, 2023
The guys are courteous, quick and easy to communicate with. Very fast pick up and drop offs. Helpful with me having 2 kids (one of which is a baby) a stroller, and a luggage.
Reviewed: February 6, 2020
They didn't have the car I wanted to rent at that time. The service attitude of the staff was mediocre. Later, another car was available for rent but the price was several dozen Canadian dollars higher. It seemed like they thought we couldn't afford it, which made us feel awkward and uncomfortable.
Reviewed: August 7, 2019
I clearly selected airport drop-off, confirmed it on the rental day, and the day before returning the car, they emailed saying I need to pay an extra fee for airport drop-off! Initially, they said it was okay but later changed their mind. I think it's unreasonable. I do not recommend renting from this company.
Reviewed: January 23, 2020
The office shuts at 8pm which was a bit inconvenient from drop off as we had a late flight.
Reviewed: October 30, 2019
Service was okay, but it’s far from the airport.
Reviewed: August 25, 2019
They added "mandatory fees" that raised the price by 55%!!!! Discount Car is a SCAM!!! STAY AWAY
Reviewed: August 19, 2019
I only had the QEEQ translated driver's license and successfully picked up the car, all thanks to this company.
Reviewed: August 7, 2019
Car was nog clean, car had a lot of scratches and little damages.
Reviewed: July 25, 2019
UC AUTO was amazing. They gave me my own car insurance and license plate. I rented a Honda and it was in great condition. Staff was very friendly and they even dropped us off at the airport when we returned the car. Definitely will use them today.
Reviewed: July 23, 2019
Long waiting for pickup. Car was not ready ( no gas) and not clean. Poor counter desk service and not transparent agreement. Preauthorization will hold money for 30 days. Work hours only from 10 AM to 6 PM. Need to make international call to schedule pickup. The company is used cars dealership and car rental seems axillary business with no much attitude toward it
Reviewed: June 5, 2019
They ensured we had the right carseats ready to go and installed. Car was clean and they picked us up from airport and dropped us off in sufficient time. The driver was very communicative and the service was friendly. Amazing value as well!
Reviewed: March 10, 2019
Car was fine. Pickup was slightly delayed because car was returned after hours by previous customer and needed a wash. And it was well below freezing so wash took a while. Happy to use again next trip.
Reviewed: September 25, 2018
Like: great value
Dislike: Maybe a flier on how to find the office. Google maps was not helpful and was frustrating.
Reviewed: September 8, 2019
Don't rent from Easter re gal in Vancouver BC. First of all I thought I was renting from Ace. We used Ace in Europe and we were delighted. How this time it turned out not to be Ace but a sub company. My rental for 5 days was to be $144.00. I was not informed that the discount car rental sub company would not accept my personal car insurances. Discount wanted $50 per day for their insurance. The clerk told me this was BC policy. I called Hertz and got a rental no problem and they accepted my insurance.
Reviewed: August 20, 2019
I will NEVER rent from ACE again! I had to pay an extra $210 for insurance. I could have gotten a way better deal and service from one of the bigger rental companies. If you want to compete then step up your game!!!
Reviewed: July 29, 2019
Only snag was calling for airport pickup, line was busy for about 10 minutes. Pick up was fast though and my car rental was upgraded to a Subaru Outback. Fast return and shuttle to airport which was just a few minutes away. Loved the car, no hassle rental, would use the same company again.
Reviewed: May 10, 2019
The car exceed our expectations. And the drop off was really easy, because we had an early flight, they told us just to park the car and leave the keys in the drop off keys. Everything was really fast and easy.
Reviewed: June 18, 2018
Like: I rented a red Jeep Rubicon 2018, it was my first time renting a car and they made my experience very pleasurable as well as knowledgeable. I was very pleased with the conditions of the jeep as well as the flexible times for drop-off, we needed to be at the airport by 7:00 am so that meant we had to get up very early and all we had to do was park the car in their lot and drop the keys in a secure box. Overall it was fantastic.
Reviewed: August 27, 2019
Extra fee of $20 was charged because pick up time was weekend. car did not have navigation and rear window cannot be opened. Minimal feature was there compared to Thrifty. But the service of the company is excellent.
Reviewed: August 8, 2019
The Dodge Grand Caravan was inconvenienced, no Ac in back seat.
Reviewed: August 6, 2019
Very difficult pick up of rental cars. When you say you open at 9 am. Its so untrue, your business will not run like this. You have to accommodate customers. We missed our flight because you were not that when returning the car. Very disappointed in your services.
Reviewed: July 27, 2019
Very difficult to find Pick up site miles from airport Total confusion !
Reviewed: July 14, 2019
Could have used an offer to drive me somewhere after I dropped off the car, otherwise perfect experience.
Reviewed: June 12, 2019
The front desk receptionist discriminates against Chinese people.
Reviewed: October 8, 2018
The staff speaks Chinese, but they were very impatient. When picking up the car, the remaining balance to be paid was higher than the price provided by Zuzuche. The staff said it’s always like this when booking via Zuzuche. It took over an hour, and finally, he said it was too troublesome, so they charged the original price. The process was very frustrating and terrible.
Reviewed: March 2, 2018
There was no queue, and we picked up the car very quickly. Returning the car was even faster, less than a minute.
Reviewed: March 3, 2019
Shocking experience with West Coast Car Rentals. Hidden fees everywhere, terrible customer service bordering on bullying. I will never rent from them again.
Reviewed: January 14, 2019
Waited an hour after the phone call to be picked from the airport, no call display to communicate where about is the picked driver. The vehicle is filthy sticky with garbage inside not cleaned up from the previous rental, and was told none available as I requested for another car. Lots of ding dens found around the vehicles Must purchase their collision insurance at their counter without options. Will never rent again from this company.
Reviewed: October 10, 2017
When we arrived at Vancouver Airport to pick up the car, we were informed that no cars were available. After contacting customer service, we were redirected to a third company that finally had a car, but required us to prepay the full amount. This whole process took up half a day!
Reviewed: August 15, 2017
This is terrible! I didn't even get the car because 99 Car Rental told me the order was canceled. We had to rent a car at the airport at the last minute, and we couldn't find one available. We ended up paying 600 CAD per day for an 8-seater. What a scam!
Reviewed: September 6, 2013
The car is new and spacious enough for six people.
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