MELBOURNE AIRPORT CAR RENTAL REVIEWS

Satisfied

Very good!

Slow claims response

The service was good and thorough. The staff were also friendly.

They dont have late drop off or late pick up

Make sure to confirm the insurance, they often don't recognize third-party purchases.

Very satisfied

The staff were arrogant when I picked up the car. Despite having no customers, three employees made me wait a long time, saying they needed to finish previous orders first. I rented a seven-seater MPV, but they initially tried to give me a five-seater MG at half the rental cost, falsely claiming there were no seven-seaters available. Only after I argued did they reluctantly give me another customer's seven-seater. Their behavior was disgraceful. They were extremely polite to European customers. It took me an hour to get the car, while a European customer who arrived later got his car in 10 minutes. The drop-off process was convenient.

Excellent

Wanted a Corolla but got an MG3 instead, which they said was of the same class. Personally felt it was smaller, making it difficult to pack luggage. The car was relatively new with just over 17,000 km on it. Drove 1400 km in 4 days. The engine was a bit weak, especially on hills. Otherwise, the experience was quite pleasant.

Pretty good

It was okay.

Good

The overall service was good, explanations were clear.

Quite good

Very good, easy to find, just slow to answer calls.

Very satisfied; will rent again next time if there's a chance.

Bus shuttle didn't come in 30 mn despite 2 calls and confirmations that the bus will arrive in 5 mn. Pick up location was correct. Had to take a taxi. We lost 1 hour.

The service is quite good.

Very satisfied