BARCELONA AIRPORT CAR RENTAL REVIEWS

Good

This car rental company is terrible. They intentionally guide customers to buy insurance. Since I clearly stated I didn't want to buy it and didn't read the contract carefully, I was ultimately charged over 2000 for full coverage.

The service is very professional, with detailed explanations of each charge; no mandatory fees.

Satisfied

The car was in good condition

Enterprise staff were enthusiastic and the overall process was clear.

Very satisfied

Very good

Excellent. The staff were very friendly and chatted with me while handling the paperwork, making the whole process very pleasant. Although I didn't get the Fiat 500 I wanted, they gave me a new Toyota Aygo that had only run 1000 km.

1. They tried to sell me insurance, claiming that the one from Zuzuche wasn't valid. After arguing, I didn't purchase it at the store. 2. Online payment via Zuzuche was not accepted, and the store required full payment upfront. The duplicated charges haven't been refunded yet. 3. I booked a Ford SUV, but upon arrival, they said there were no similar cars available, offering an electric car instead. I refused and had to wait over 40 minutes to get a similar car, which was a KN. Very dissatisfied with the rental experience.

Excellent service

This company is not good; the queue time is long. They require a credit card hold of 1200 euros when picking up the car. If you don't have one, you are forced to purchase their insurance for 70 euros. An additional 40 euros is required to go to Andorra.

The service was excellent, very good.

Toyota yaris hibrido da 28 km/l

It's okay. Because we only had one credit card, they swapped us to a Peugeot 5008 for the same price.

Waited in line for half an hour only to find out the reserved car model was not available. Couldn't get a refund, had to settle for a manual transmission car.

Experience with gold car was really good. They help us to understand they don’t have the car what we asked, but still it’s disappointed you’re showing the car, Mercedes and giving a Volkswagen not good.

Attempted to sell extra insurance.

Very good.

Pretty good