BARCELONA AIRPORT CAR RENTAL REVIEWS

Yo había contratado el alquiler con un seguro completo, pero al llegar al mostrador de GOLDCAR en Sr. que me atendió me dice que ese seguro no me cubría casi nada, por lo que me cobró U$S 198.00 por una nueva póliza, lo que considero una estafa por parte de ese empresa. También me cobró otro monto por el combustible diciendo que al efectuar la devolución se me acreditaría la cantidad correspondiente al combustible con el que devolviera la unidad en pocos días, lo que nunca ocurrió ya que lo entregué con mas de un cuarto de tanque. Considero una estafa por el hecho que luego y a través de Uds. también alquilé otro auto en la ciudad de Cordoba con el mismo seguro y no me cobraron absolutamente nada, diciéndome que estaba totalmente cubierto contra todo riesgo lo que fué totalmente cierto, y no solo eso sino que al no tener disponible una unidad como la que había elegido, me entregaron una de categoría superior. No se si esto les puede servir de algo, pero quería dejar asentada mi desconformidad con la empresa GOLDCAR. Gracias.

This EUROPCAR company is extremely terrible. On the Zuzuche platform, it indicated that our credit card would be accepted, but when we arrived at the store, they did not acknowledge it and said that Zuzuche platform had nothing to do with them. As a result, they didn't give us the car, refused to cancel the order, and denied a refund, wasting us thousands of yuan.

too long and slow line to pick the car

Very kind and helpful staff, the communication, pick up and drop off were super easy and the quality-price is very good. I would recommend Solo and if we return to Spain I will use again their service

No comment

I used OK RENT CAR twice in Portugal, and that's the reason I wanted to book with them in Spain too but I was really disappointed. First I tried to call them and warned them that we might be a bit late due to flights delays, and the lady was not really helpful" Wel you only have one courtesy slot, otherwise you need to cancel", and of course I told her that I don't want to cancel, it was just if they could hold the car in case. Anyway, the second problem was to find the actual pick up guy in the airport. I had to call because no one was there with a sign or something, turns out the van wait up like 10 minutes from the terminal, and he almost didn't see us and drove away without us. We would have no clue if I didn't call. When we arrive ar the car rental agency, there was no greeting and the counter guy was a bit difficult. First with my credit card, when he kept saying "Miss this is not a credit card" and I am like yeah it is. Do you have another one? Look I am renting cars once a month and I have been using this card and never had an issue with it, so please take it. After 5min he finally decided to try. The second thing was when we needed to do the initial check-up of the car, he just gave me the paper with a pen and said: "Ok bring me back this". I found it super strange as normally they come with you and do it with you to make sure everyone is happy with it. "No miss in our company we do not do that". Well, the same company in Portugal does it, to which he replied really pretentiously "well maybe they are not busy with their 3 or 4 bookings a day". I was like, hum the rental agency is pretty empty now ( it was 4 members staff, and only us and another couple trying to rent). When I brought back the sheet, he made me do it once more, because according to him, I put "too many details", what a waste of time! The car wasn't perfectly clean but at least it was comfy. Anyway, all this to say that if I go back

I was really satisfied with the booking process once again, I had a voucher to use so this booking didn't cost me a lot. Nothing else to say

The guy at the counter was really friendly.

Staff at Barcelona airport tried to upsell insurance and charged extra claiming the car we reserved wasn't available. With the help of QEEQ customer service, we eventually got the car we booked. Although the process was convoluted, we were satisfied with the outcome.

1. Poor car condition. We rented a Golf, and after just 10 kilometers, the tire pressure warning light came on. Returned to the rental office immediately, but the staff insisted it was our responsibility. Only after arguing did they agree to a replacement with the same model. 2. Hidden charges. After returning home, we discovered an additional 25 Euros charged for an upgrade, even though the replacement was due to the car’s condition! This was the worst experience we've had with any car rental service!

Car Price is good BUT they CHARGE your credit card the deposit of 1500 euro and not put a HOLD on the amount. Thus the currency exchange loss in credit card conversion back n forth ends up USD80 extra. Refuse to take Debit card. So unless you hv credit card in EUR currency, not recommanded to rent from them.

The car rental counter is located in Terminal 2 and is clearly marked. The pickup process was simple and smooth. After completing the paperwork, you go to the parking lot and find the key counter. The process was seamless and the staff were welcoming.

Neither the app nor the local service mentioned an airport construction fee, but I was charged over 200 when I returned home.

The car drives very well, diesel is very fuel-efficient

The car rental guy was very nice and even gave me a lighter as a gift.

Falle de sensor de precion neumaticos

The counter staff upgraded my car without my consent, doubling the rental cost. Extremely frustrating.

Not entirely impolite, but the conversation was unpleasant. Diesel cars need to add AdBlue, which is uncommon in China. I didn't know about it, and they should have informed me when I picked up the car to avoid problems later on. I had to contact customer service multiple times, and international calls are expensive! Luckily, I saw the prompt. If I hadn't noticed it, who would have paid for the towing service? I later realized that this thing had to be added continuously. So why not mention it in advance? Tourists from other countries might not be familiar with your car's special requirements! I added AdBlue twice. When I claimed the reimbursement, the counter staff asked me why it was twice. How should I answer that? I could only say that your car prompted me twice! Such unnecessary questions are not needed. I didn't want to add it twice either! Additionally, when charging fees, just charge my credit card in euros. My credit card will handle the conversion. Why convert to dollars? Not only is the exchange rate high, but there are also extra fees!

Booking was paid but they charged me at the counter for service charge anyway. They couldn't release the car without paying them that charge. When dropping off they were trying to charge me for fuel. I would try to avoid them

Very satisfied

Specified vehicle not available. Offered slightly smaller automatic alternative. Whilst easier driving the overall comfort levels were affected due to a lesser amount of luggage space

Price drop was a bonus

We had to pay additional charges for refuelling even though we returned the car with a full tank. They claimed a small chip in the windscreen had to be paid for (400€) despite their rental agreement saying chips of under 20mm did not incur a charge.