MALLORCA CAR RENTAL REVIEWS

Not the car requested. Car provided only just big enough for pax and luggage.

Overall, a very good experience only spoiled by one representative who was very unhelpful when asked for a map because our phones were not getting a GPS signal.

I booked a mini but they said they never had a mini and gave me a Skoda instead. But it was a new car, so it's acceptable.

Overall goo good value for the car nice car bonus have a sat nav as well. Website was clear and easy to use

no problems, easy to rent and return

Didn’t need the hard push for extra insurance as we had already bought it

Prepare to wait a LONG time to pick up your car, and for there to be no signs at the airport to get you to the bus.

Tried to upsell us extra insurance pretty aggressively but otherwise good

Easy booking

Had to wait a long time at the pick up and please make sure you always read the small print as we got charged for things that we shouldn’t have.

Booking was very easy and straightforward

Car was strached in many places around the vehicle, was dirty on the outside and the amutomatic roof needed some corrections at the openig system in the trunk to work properly.

Very easy process; friendly staff.

Straightforward booking process.

The Record Go staff at Palma need a course in Customer Service. Rude, obnoxious and couldn't care less.

Satisfied

une catastrophe je loue tres souvent des voitures de location je n ai jamais vu une agression pareille pour prendre leurs assurances suplementaires résultat lors du retour de la voiture le réceptionniste voyant que nous n avions pas pris d assurance chez eux a chercher comment récupérer de l argent malgré toutes les photos que nous avions prises l le réceptionniste tres malin a trouvé un frottement sur la gente cote conducteur ! qu il nous facture aujourd hui 240 euros !! ce sont juste des voleurs .

Counter staff were insisting our insurance wasn’t good enough, saying they hadn’t provided it so we needed to another €50... I had to insist I was happy that I’d bought all the cover I needed, but did feel pressurised.

All worked very well

ZERO STARS! DO NOT USE RECORD GO!! the worst experience I have ever had with a hire car company. The staff were rude, disrespectful and arrogant!

Staff in office was rude. Goldcar took an extra £100 on pickup and only refunded £70. On drop off with no explanation of why. Terrible service and will never use again.

car dirty] no water in washers no aerial for radio

Waited for at least 40 minutes to pick up the car

all my booking was done with a confirmation email there was no paperwork and yet when I came to drop the keys in the box i was supposed to drop the keys with the paperwork. A bit confusing and disconcerting putting the keys in the box without anything.