ANTALYA CAR RENTAL REVIEWS

I booked and paid online several days in advance, but the front desk couldn't find my reservation when I went to pick up the car. Although the rental company's customer service responded quickly, it didn't help, and I ended up having to pay double the deposit to get the car. Apart from that, everything was perfect.

you are cheater. you gave me stinky car and after end of rental periods(just 3 days) you blamed me for stink. you are unfair. you blamed me lying for just earn more 15 dollars(cleaning fee).

The car was in excellent condition! It had Bluetooth and plenty of space, fitting two large suitcases and two small ones in the trunk.

The car pickup process was very quick and convenient, but returning the car at the airport wasn't as smooth. Overall, handling the procedures through QEEQ is really convenient and practical, much better than renting after arrival. Thumbs up for QEEQ!

I have been sold a seperate car insurance which is hidden at the beginning .Car hire £83 +insurance £83 =£166 .Its a joke ..Double never again.

We forgot to ask if it was HGS or OGS when picking up the car. Later, we were told the car had HGS, and we needed to buy a package for 20 Euros to use it. We bargained it down to 50 Lira, about 75 RMB, as we only used it for a small segment from Ephesus to Izmir and from Pamukkale to Ephesus. Others in our group paid around 30 Lira, and they were charged only for the actual usage of the toll roads. Additionally, a 700 Lira pre-authorization was placed after returning the car. Just yesterday, I noticed a 1 Lira charge, and I'm not sure why.

Too few instructions, and you need to call ahead since there's no one at the airport to guide you. Not everyone has a local contact number, and how do you contact someone right after landing?

Check-in was relatively smooth. They told us that we were late and the reserved car was no longer available. But we were late because the plane was delayed by half an hour, how is that our fault? Frustrated, we had to upgrade the car... Overall, it went smoothly. However, returning the car was awkward! The staff member barely spoke English and was very impatient. He hung up on me twice when I tried to call. Seriously? And for the car switch issue, we were fined. P.S. Enterprise employees were generally unfriendly and impatient with Chinese customers who aren't fluent in English. My wife and I studied abroad, so we had no issues, but four people in front of us from Northeast China were very nervous and cautious during check-in, needing to confirm details to avoid any issues in the contract. The staff was visibly impatient and even asked me to tell them to hurry up because there were many people waiting in line. He gave me the impression that he thought, 'Hey, they're also from China, why don't you help them?' I replied, 'If you want to talk, learn some Chinese, please.'

There was no Chinese service when picking up the car. I booked a Polo, but got a local model instead.

It feels quite convenient

The service during pick-up was acceptable, but the return experience was very poor. We returned the car at Izmir Airport, our last stop, and had a flight to Istanbul the next day. Since our hotel was right next to the airport, we decided to drop off all our luggage at the hotel before returning the car. After returning it, we asked if they could drop us back at the hotel, which was the Hilton nearby. Initially, the person said he didn’t know where the Hilton was, then after a phone call in Turkish, he pretended not to understand English anymore. This made me very angry because his English had been fine previously. Luckily, we had already dropped off our luggage; otherwise, we would have had a huge problem. The experience was awful.

Pickup and return were very quick, and the staff had a great attitude.

Returning the car is troublesome

Satisfied with the on-site service, reasonable and justified

Budget truly lives up to its reputation as a global brand. They are everywhere and clearly marked. The service is very professional, and they don't push you to buy additional insurance. The pickup and drop-off processes were very efficient, and the deposit was returned on the fourth day after returning the car. Great!

The rental office at Antalya airport is easy to find, and the pickup location is not far. When picking up the car, make sure to carefully inspect for scratches and take photos. This is very important because if you don't have pictures of existing damage, it could cause trouble when returning the car.

We arrived quite early, with almost no queue. Luckily, we arrived just as they started their workday at 8:20 AM.

Very good service attitude, and they timely followed up on our car usage status

Quick pickup process, offered insurance but didn't buy it, staff continued with the procedure swiftly. Since it was New Year's Day, possibly off-season, got an upgrade to a Mercedes. The car was very new. The only downside is that half of the deposit was refunded to my credit card upon return, and after more than two months, the rest of the deposit hasn't been refunded, and post-sale service has been ineffective.

Bad attitude. The booked car was not available, and they gave us a so-called equivalent car, but the trunk was too small to fit our luggage. After a long discussion, they said there were no cars left and asked us to switch to a sedan. If an SUV couldn't fit, how could a sedan? We reluctantly took the car, and after more than an hour, they called to say a car was available for a bit more money. Why didn't they mention this earlier? We thought a big company would have more cars and better communication, but we were disappointed. The return process was better, with good service as it was a different location.