They insisted on adding an extra insurance on the spot, which cost an additional $400, and wouldn't let me pick up the car without it. After half an hour of argument, I had no choice but to agree. They also didn't provide a receipt. Very unhappy.
Like: The guys at thrifty were so helpful and efficient. I got in late Tuesday night and they made the process go by without any issues. Dislike: nothing
“Wait time was close to an hour, but the srvc rep gave a free upgrade.”
About Dollar:8.0/10
Like: Good rental rate and free upgrade for the long wait time. Dislike: Long wait time: took nearly 2 hrs from checking out the vehicle at the Houston Hobby airport to the shuttle bus to having an available vehicle before drive-out.
I travel every 2 weeks and have used thrifty every time. I was very Disappointed in the options of compact cars as most of them were in poor condition. I had to chose one that was in decent condition but smelled like smoke.
I prepaid all fees online for four days, including full insurance and unlimited miles. However, when picking up the car, their system was down, so they couldn't find my information. They created a temporary order, but later charged me an additional $148. The GPS tablet was almost unusable, with a poor signal and very difficult to use, yet they charged me $87.96 for four days. It's absolutely not worth it!
I recommend choosing a big company. I picked this one just to drive a Chrysler 200c, but there were only three Kias available, and they didn't offer any upgrades. I was forced to drive this old car. Ridiculous.
The vehicle want ready at 4:45 am nor 5:00 am I had to wait till 5:15 for manager to come in and get the vehicle ready including washing and cleaning out the vehicle witch take 30 minutes. I was late opening up my business because your service wasn't together. I wasn't explain how to gas, or operate ant part of the vehicle. I wasn't accommodate or nothing for the wait not good for business
Dislike: Was good easy, only thing is you need to get a bus to and from the rental depo and airport. Not mentioned anywhere that this is the case when purchasing. You need to allow more time, so when you have a 6am domestic flight you need to drop it off at 4am :(
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Pete Wild
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View more >Wilbur Saxton
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View more >T.Downum
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View more >Dislike: nothing
I.Iliev
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View more >Dislike: NA
H.Abdullah
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View more >Oliver Penn
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View more >B.Nguyen
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View more >Dislike: Long wait time: took nearly 2 hrs from checking out the vehicle at the Houston Hobby airport to the shuttle bus to having an available vehicle before drive-out.
K.Pavelka
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View more >Newman Herbert
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View more >George Anthony
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View more >King Ford
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View more >Justin Maugham
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View more >Bella Hamilton
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View more >Wilma Collins
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View more >W.Wise
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View more >Dislike: The car. Do not like American cars. Japanese, Korean, and German are much more preferred!!!
Elsie Agnes
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View more >C.Okonkwo
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View more >Nina Patrick
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View more >S.Shah
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View more >Zachary Congreve
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View more >Car Rental Brands Ranked In Houston
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