HOUSTON CAR RENTAL REVIEWS

No pudimos obtener el vehículo por que 1. Se tardaron como una hora en irnos a buscar al aeropuerto. 2. El muchacho que nos llevó al renta cars iba a muy alta velocidad y en dos oportunidades estuvo a punto de chocar con otros vehículos. 3. Al llegar al la supuesta oficina era un total desastre, sucia, destruida, mal oliente, los pisos rotos, sin sistema de aire acondicionado. 4. La persona en el lugar encarga de atender al público nunca ni un saludo en más de 2 horas de espera, en varias oportunidades intentamos hablar con ella y nos ignoró totalmente, más de un cliente se fue, no tomó importancia alguna a que estábamos con un bebé el cual lloraba del calor existente en el lugar, la Sra ni se preocupó por decirnos algo al decirle que nos retirábamos, llamamos a un Uber y nos fuimos al centro de renta del aeropuerto. LO PEOR QUE ME A PASADO EN NUESTROS VIAJES CON UN RENTA CAR. No deberían tenerlos en su página.

Best thing was car was neat and clean!

Booking is easy!

the car was dirty windows so bad I could not see and I stopped and got cleaner to clean them dash and armrest were stickey from coffee or coke. low tire and guage was on and they said don't worry about it just drive it. it was the dirtiest car I have ever rented took an hr to get it when I arrived there after waiting at airport for 56 minutes and was told they were only 8 minutes away and I had to call 3 times to get them there

The staff was indifferent and kept pushing other products. They made us sign without showing a written contract. The ETC charges were especially outrageous (rental fee of $4.33 and daily toll fee of $12.99, whereas the actual toll for Highway 59 was only $1.79). We didn't fully understand the explanation in English about the charges. If they had shown us a written contract beforehand, we wouldn't have rented their ETC. It felt intentional (having us sign first and then presenting the detailed charges).

As expected - what I asked for. New vehicle with 4.4 miles but no manual.

Everything went quick and easy. Will use them again most definitely.

Price drop protector saved me money and I didn’t have to do anything, they did it all.

The car (Malibu) was good enough but a bit uncomfortable.

I really like using the EasyRentCars app. Very easy to use and best rates available.

Very happy with Thrifty as I ran about an hour behind my pick up time and since the full size was not available, they gave me what looked to be an upgrade. Thanks!

I love this EasyRentCars application on my phone. Very easy to use. Thank you!

I didn't get the car vehicle I requested.

Fuel tank was empty upon pickup. Said I would not need to deliber fill, but was inboiced incorrectly. Difference will be refunded (havent seen on bank yet). Hired from avis before and never had this issue so I hope it is a one off

Excellent staff. Took care of an issue immediately. IAH airport.

Kind of scammy in Houston. Got a $31 bill for two 50 cent tolls incurred without my knowledge

There was a javascript error at the very end of checkout, but I got a confirmation email.

Car condition was not good, really bad experience. Poor customer service

I would like for the Bus Sharon Mayberry bus driver she went above to accommodate us my brother is totally a disabled senior. She parked one van and came right back with a van with a lift for my brother! I shared this experience with family and friends, will use again!AND THE NICE GIRL AT COUNTER I FORGOT HER NAME...tHEY ROCK she was very fast and efficient goy long line down!

Really good

Very easy

There were quite a few people in line, and the processing was a bit slow.

The car was filthy on the inside, sticky surfaces and stains, like it hadn’t been cleaned for a year internally. There were also a lot of scratches and damage to the outside of the car. In addition the drive seat speaker was split which made it impossible to listen to any audio on my 4 hour drive - frustrating! None of these faults were mentioned when I picked it up.

Booking was easy, wish the product had been good enough.

The staff was very friendly and helpfull

easy and fast

Good service nice behavior staff

Nice app

The price showed for the online deal had an extra charge that wasn't told before, so I ended up paying about 20 dollars extra