FRANCE CAR RENTAL REVIEWS

The service was good, but there was only one staff member, and I waited in line for nearly an hour.

After returning the car, none of the expenses were visible. We bought full insurance for over 900 euros, and after returning the car, we were charged more than 4000 euros additionally. We have no idea what the charges are for, and when we inquired, we were told that the damages were not covered by the insurance. It's outrageous!

I booked a Toyota Corolla, but the store gave me a Volkswagen T-ROC. It's great, a brand new car with 0 kilometers. Thank you!

Very satisfied

Average

Pretty good

Very satisfied. I booked a Peugeot 208 gasoline car, but the store automatically upgraded me to a Mazda hybrid. The car was new, easy to drive, and fuel-efficient. Saved around 40 euros on fuel during a three-day road trip in southern France compared to my estimate. I'll stick with QEEQ and Budget for future trips to France, as they are both affordable and reliable.

Extremely satisfied

Very satisfied

return was smooth and enjoyable. The pick up whole process is horrible and full of inconvenience. The Goldcar doesn't accept amexrican express. When charge the debit car 1400 euro for deposit, they just do the conversion and make it 1260 Pounds themself . then when they later return deposit, they then return 1400 euro which converted automatically to 1200 pounds like market rate. So we just loss 60 pounds for nothing by the Goldcar customer named Hugo service person incompetence work.

your pick up instruction was clearly wrongly written in the voucher as there is not shuttle bus from Goldcar to pick us up. We simply need to go to the Goldcar stand ourselves. Finding Goldcar stand is not difficult if not mislead by the Qeeq Voucher

Thumbs up for QEEQ, convenient and fast, they even upgraded the car. Although it's the same class, the DS is still quite stylish.

Extremely satisfied

Nobody at the rental counter when arriving and door locked. Tried calling the two phone numbers stated on the door, no answer. Went to the garage and was disrespectfully met. Waited till the delivery guy went to the third vehicle without looking at me. He said I had to repass by the counter, his colleagues had said I could wait wherever I wanted. Had to wait for two persons at the counter… Lost an hour at the pick up.

We had to wait quite a long time and several phone calls to get picked up at the airport and be taken to the Sicily By Car office to collect the vehicle. Also the satnav directions to get back to their office and drop off the vehicle, using the Company's postcode, took us on a very circuitous, county route.

I didn't realise I was using QEEQ until I received the booking confirmation.

I do not recommend Europcar. I had to wait in line for an hour to pick up the car, and the service was poor. The car they gave me was full of scratches. It felt like they treat Chinese people particularly unfriendly, never giving us good cars. It seems like they are trying to rip us off.

The service was excellent

Overall impression is good

They didn't provide the reserved car, but instead a Citroen wagon of the same class, which was acceptable. Due to significant temperature differences in Europe between morning and evening, I didn't check the air conditioning in detail after arriving on an early flight. Later, it turned out that the air conditioner was not working at all, making the drive extremely sweaty. Tried to contact for a vehicle replacement and file a complaint, but knowing the efficiency in Europe, they ignored it and asked me to return to the pick-up point. By then, I had already driven over a hundred kilometers. By the time I returned the car, the issue was still unresolved. Overall, the experience was okay as a regular QEEQ user. QEEQ also assisted but couldn't control the outcome completely. One thing to note, unlike pre-pandemic times, you must have a Visa card without UnionPay! Remember this, or you will face significant inconvenience across Europe, except in major tourist cities.

The overall service at the car rental location was very poor! They kept trying to upsell me to a higher-tier car at the beginning, and only stopped after I repeatedly refused. Then, they tried to sell me their insurance. Following the guidelines from the rental platform, I brought a credit card with a Visa logo and sufficient credit limit that worked in other stores, but their POS machine couldn't process the deposit. This caused me to wait on-site for four hours, severely affecting my schedule! After finally completing the paperwork, they handed me just one key and told me to find the car in the parking lot myself. The experience was mediocre. The drop-off location was okay, but when I tried to take photos, the staff stopped me, saying there was no need to worry. I don't know if there was really nothing to worry about or some other reason. Besides, the car's quality was also average. The windshield washer fluid was almost empty, running out after just two uses. On the last day, it also indicated low battery voltage. Overall, I felt it wasn't worth the money. It was a rip-off!!!

Very satisfied