Returning the car was difficult, especially finding a fuel station and was forced to return without

Deceptive charges. Insurance, fuel, etc.

Since it's in the airport's underground parking lot, the area is very small and crowded, leading to longer wait times. However, other rental companies have the same issue. The staff's attitude was great, and the process was quick, so overall, I'm quite satisfied.

After getting off the train, it was easy to find the rental store using Google Maps. However, the store staff mentioned that the insurance wasn't purchased from them, which took some time to sort out. Now I understand that QEEQ actually deals with car insurance. The insurance provided when renting through the QEEQ platform is actually QEEQ's, which takes business away from the store's insurance. In case of any incidents, the money held on the credit card would be claimed by QEEQ. We didn't have any issues, so I'm not sure how QEEQ's insurance will handle real claims. It's something to keep an eye on.

Europcar have worst customer service ever, I had an emergency which I needed to speak to there pick up office but for a whole an hour they wouldn't pick up the phone, and so I had to go back to there office which took more than an hour and when I reached I asked why aren't you answering the phone they said there busy to answer phone and furthermore I was mistreated in a horrible way

I am disputing my bill. I was charged for insurance I didn’t ask for, winter chains I didn’t get & for a slight scratch on one hubcap that’s barely noticeable, requires no repair or replacement. If Europe Car doesn’t correct these charges I will not be using them again.