Good

I am extremely satisfied with the overall service of the car rental company. In fact, this satisfaction exceeds my original expectations. I rented a car in Chicago and returned it in Los Angeles. The customer service at the Chicago O'Hare Airport rental company was very friendly and patient. Since my spoken English isn't very good, I printed my order beforehand. When I got to the counter, I handed them my printed order, highlighting the part about my pre-purchased insurance with a highlighter. The staff called someone over, and after a brief discussion, there were no issues. They didn't try to sell me any additional insurance. Interestingly, I originally booked a sedan, but the counter informed me that they were out of Nissan sedans and upgraded me for free to a high-end Nissan SUV with keyless start, which was fantastic. They charged an extra $200 on my credit card as a deposit and told me that it would be refunded the day after I returned the car. Surprisingly, the refund was processed immediately when I returned the car. The bill was clear, not a penny more or less. The return process was very convenient as well; the staff guided me to the parking area, did a quick inspection, and printed the receipt right there. I thought there would be more of an inspection, but the staff reassured me and told me I was good to go. Overall, I'm very satisfied, actually, extremely satisfied.

I don't know why, even though I took the full supplemental insurance, the staff at the rental office rudely pointed out that I had no insurance and forced me to sign a waiver agreement, making me anxious while driving these past few days.

The rental company added some insurance to the order.

Temps d'attente pour récupérer le véhicule assez long à l'agence de Los Angeles.

Je suis passé par Easyrentcars, j'ai fait 300 € d'économie et tout s'est très bien passé ! Pas de problème pour récupérer la voiture (CB à mon nom pour l'empreinte et permis de conduire français), j'avoue avoir eu un peu peur à la lecture de certains avis sur internet. Mais je n'ai vraiment eu aucun soucis pour récupérer et rendre la voiture !