Good

This was the worst car rental experience I've ever had. The staff tried to upsell and change the car model, which incurred additional costs. However, since the price increase was not significant, I let it go. I explicitly requested not to use a credit card for payment and asked to use a Euro bank card instead. While I was getting the money, the staff locked the door and ended their shift, ultimately charging my credit card. Communication was completely ineffective, and I was repeatedly hassled. It was extremely unpleasant.

Very efficient

Picked up the car at Seville Airport, staff were very friendly. The car was an almost new hybrid with only 280km on it. There was an unexpected mechanical failure, but the roadside assistance and subsequent car replacement services were very timely and efficient. This incident, although disruptive, made me feel that Hertz is very reliable.

Hertz overcharged for the car by a day so had to call customer services to get refund. Still waiting for this. Nobody to check and agree condition of vehicle on collection or drop off

Good