Had to wait a bit to pick up the car, but returning it took only a few minutes. The deposit was refunded immediately. Will choose this company again next time.

First, there were only one or two people at the rental counter, so the waiting time was quite long. I was the fourth in line and waited for over an hour. Second, the various service charges during the process were annoying (more mentioned in other reviews). After charging me a 1400 EUR deposit for vehicle damages, I saw the car I was renting, which was covered in scratches. I immediately took a full video of the car (see attachment), went back to the counter, and the staff said that the video was not acceptable, they needed photos (deliberate difficulty?). So, I took photos and argued with her for a long time. Finally, she reluctantly noted the scratches on my rental agreement and stamped it. Third, after completing the paperwork, I found out that I wasn't given the car model I reserved. They insisted that I accept a smaller Kia. If I disagreed, the only option was a manual car, or I had to wait until an automatic one was available, with no clear time frame. There was no apology whatsoever, even though they knowingly downgraded my car model. This was deceitful! Fourth, the car key had a low battery, and on the fifth day, we had to press the key against the start button to start the car. We needed to search for a Kia store to replace the battery since the car couldn't start with the key. You can imagine my panic! I don't even want to mention my feelings further. Overall, highly not recommended!!

Good service attitude, very satisfied.

When I arrived to pick up the car, I was about 40 minutes early. I waited in line for a long time, and when it was finally my turn, they told me that my scheduled pick-up time hadn't arrived yet, and I had to keep waiting. I was waiting with my child, and I don't accept this kind of service. They could have checked if anyone behind me had a tight schedule before making me wait longer. When it was finally my turn, they tried to sell me various insurances. I showed them the full insurance I had bought on the rental platform, yet they still charged me a 1200-euro pre-authorization. They stated a 'full tank pick-up, full tank return' policy but directly charged me 81 euros for fuel, saying they would refund it if I returned the car with a full tank. If they had already pre-authorized 1200 euros, why forcibly charge me 81 euros for fuel? Even worse, when I got the car, the fuel tank was not full. It's deceptive, even if the difference was small. The most unacceptable part was during the rental period, when my car's radiator was damaged on the highway due to a dog suddenly darting out. After calling roadside assistance, the car was towed away, but they said I had to go to a branch 200 km away to get another car with another 1200-euro pre-authorization. I was in Cordoba, a popular tourist city in Spain, and they had no branch there? I ended up with no car even though I paid for the rental. The next day, I repeatedly confirmed with their customer service if I needed to go to the return branch to complete the necessary procedures, and they said no. However, on the day of the return, I received a call in the afternoon asking me to come and return the car, but the return time had already passed. My car had been towed away a day and a half earlier, and their system failed to update the information in time. As of now, a week later, the damage assessment is still not confirmed. My 1200-euro pre-authorization and the 81-euro fuel charge haven’t been settled. Ultimately, I had to pay out of pocket for transportation from Cordoba to Seville, as all my planned driving routes were no longer covered. I suffered significant losses and had a terrible service experience.

Hiring the car was really easy. The only issue was a really long wait to do the paperwork before car. The counter staff were very helpful but there weren’t enough of them to cope with the numbers waiting to collect. They also spent too long on the hard sell of additional insurance, which did slow things considerably. We already had additional insurance but the staff member still tried to sell us more.

The purchase of the car rental was really easy, the confirmation was emailed promptly and the app was also useful.