Like: I feel like I got the best price available and the car was great. Dislike: I wanted to extend the rental and had a very, very hard time getting an agent to answer the phone. After five calls at three different numbers I finally got directed to the weekend agent who helped me-finally!
The car broke down for three hours, called Hertz, no response after three hours. Later, a passerby helped to start the car, drove it back to the airport, and the manager-level staff at the rental company showed no apology for our experience. They did not provide a sufficient professional attitude when things went wrong. If you want to ruin your vacation, use this terrible company.
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Customer Service
Easy and a great price
Dislike: I wanted to extend the rental and had a very, very hard time getting an agent to answer the phone. After five calls at three different numbers I finally got directed to the weekend agent who helped me-finally!
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