CAR RENTAL REVIEWS ON GREEN MOTION AT HEATHROW AIRPORT, LHR

Very professional and easy to communicate with.

Service was excellent and friendly. Very quick and efficient paperwork.

The pickup and drop-off processes are convenient and quick! Excellent!

The location is too far from the airport, and I had to pay an extra 5 dollars. The staff were trying to upsell and persuade me in various ways. Fortunately, I've rented cars several times before, so I wasn't misled.

This is my second time using their service. They have three to five staff members, all very busy, but the efficiency is quite good. Initially, they told me I could upgrade the car for 10 pounds off today ----- I firmly declined! Then they recommended additional insurance, 'No thanks.' I booked a Hyundai i20, but they gave me a Honda JAZZ instead (honestly, I hope this isn't the upgraded car they wanted to offer). Inspecting the car, the staff was very familiar with it and quickly pointed out the existing damages, some of which I hadn't even noticed.

Extremely unreliable rental company. I chose their Mondeo wagon from Zuzuche because it was cheap. When picking up the car, the staff gave me a rental contract to sign three times, one of which was a clause stating that if I received any traffic fines during the rental period, they would charge an additional £84. This was not mentioned when booking online, but I was made to sign it at pick-up. Although I was displeased, I had no choice but to comply. As expected, shortly after returning home, I received a bank charge of over 800 yuan. The rental company emailed me saying I had a traffic fine in Bath, instructing me to pay it on the Bath traffic department website. It was difficult to access the site (blocked in China), but when I finally did, it had photos and videos of the alleged violation. I saw a no-entry sign and turned away (the video deceptively cut out the part where I turned away). I filed an appeal on this site, requesting a review of the video in its entirety. Two days later, the Bath traffic department canceled the fine. However, GREEN MOTION informed me they would not refund the £84 charge and suggested I reclaim it from the issuing department! Because of a UK department's mistake, I'm being penalized by this rental company. Outrageous! I logically raised a dispute with them, and it's been sixteen days without any response. In two words: GREEN MOTION is a scam! I recommend Zuzuche to delist this company for blatantly exploiting Chinese customers.

The store is at the Holiday Inn Heathrow Airport. They switched the car I originally booked and wanted to charge an upgrade fee. This feels like a rip-off, very unpleasant experience. I will not rent from this company again.

The service was good. Although it's not far from Heathrow Airport, the taxi cost was over £12 and we had to pay for it ourselves.

The store is about a 20-minute drive from the airport, fairly convenient, and the service is good.

The cost of the GPS is too high.

The service was great, they were enthusiastic in helping with car inspection and pickup. Not much different from domestic service.

Simple and fast.

The car was very new, the rental location was convenient, and the service was good. Overall, the experience was great. The only issue was that they charged £1,995 from my bank card when picking up the car. They explained that £1,500 was the insurance excess and £495 was another deposit.

When I arrived to pick up the car, I saw a customer arguing with the company staff, likely due to a lack of cars. I hoped this wouldn't happen to me. Since my booking was within the scheduled time, I quickly got my car. On returning the car, I got delayed by half an hour due to unfamiliar roads but was still able to return the car smoothly without any issues. The car was in good condition. Positive review.

The attitude was mediocre. Our main complaint is that we booked a 4WD Volkswagen Tiguan, but when we were at the counter, we were not informed that this model was unavailable. Instead, at the pickup point, we were given a different car with a much smaller trunk (the Tiguan can hold 3 large and 2 small pieces of luggage). However, they offered a similar car, the Hyundai IX35, which can hold 3 large and 3 small pieces of luggage, but only if we paid an upgrade fee of 15 pounds per day. Moreover, there was no receipt; we paid cash and only saw 'UP' added on our agreement. We suspect that they had the Tiguan but didn’t give it to us so they could charge the upgrade fee, and that the 135 pounds we paid was pocketed by the staff (no receipt or invoice was provided). Our complaints are: 1. The Honda SUV provided is a similar car to the Tiguan, so there should be no upgrade fee according to the rental agreement; 2. We were not given a receipt or invoice for the charge; 3. Only cash payment was accepted. We demand the return of the 135 pounds charged. We reserve the right to further complaints. We hope the rental company will: 1. Address the issue with the rental provider and recover the 135 pounds; 2. Cease cooperation with this provider to prevent other customers from being scammed.

The service is good, but the shop is too small and crowded. There are not enough staff members, which results in long waiting times.

Good value for money. Fairly quick service.

It started off well, but the communication became poor later on. The staff's attitude was okay during pickup, but the guy's attitude during return was terrible. No one attended to you at the counter, which is hard to believe considering this is the service standard in the UK.

Few staff members, resulting in long wait times. I was recommended to buy additional insurance at the store, but the benefits were not well-explained. I decided to purchase it to avoid any unforeseen issues. The car was in great condition, fully functional, powerful, a new model, and equipped with GPS.