“Great car and service, but office 10 mins from Airport.”
About GLOBAL rent a car:9.0/10
Fantastic 4x4 car and great service once we'd been driven for 10 mins to office. We had to call the number to get picked up when arrived at Airport and taken to their office, which was not clear on the instructions.
No matter how I explained that I had purchased full insurance online at the time of pickup, they still made us sign a contract in Polish that we couldn't understand. Besides the 590 yuan rental fee paid online, the car rental company charged us an additional 1200 yuan.
Like: He was very personable. Answered all my questions. Hopefully gave me a good deal. Dislike: I needed more information on the ins and outs of the BMW.
It felt like an unreliable company; the instructions for pickup and drop-off were incorrect. Luckily, one of their staff had studied in Canada, so communication was smooth.
The office was shut on arrival and there were no instructions to call the number to make the pick up. If there had been clearer instructions we wouldn't have wasted an hour wondering around in the snow trying to work out if we were in the right place. Eventually we got through to Gunnar who picked us up. All smooth after that.
It was afternoon when we arrived, no queue ahead, signed, got the car, done in 20 minutes. Bought full insurance from QEEQ, the staff didn’t push any additional insurance. After returning the car, the credit card hold was released in 3 days, very efficient.
The management is quite chaotic and the staff are inexperienced. They made mistakes on the order three times. It took more than an hour to pick up the car despite there being no crowd, and returning the car took nearly an hour. We booked an automatic, but they gave us a manual.
“Southern Turkey. Honestly, this car rental experience was really bad.”
About GLOBAL rent a car:2.0/10
QEEQ didn't book with Global Rent a Car. It was a very obscure company with no presence at Dalaman Airport. During the return, we had to find a local to call someone to pick up the car.
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Truda Jones
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View more >W.Bakhairiba
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View more >Dislike: Pickup location little bit way from public transportation.
August Bessemer
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View more >Todd Pansy
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View more >Dislike: I needed more information on the ins and outs of the BMW.
Karen Jackson
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View more >Hot Destinations For GLOBAL rent a car
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