Had a great experience with Yesaway, called on arrival and shuttle arrive within 5 mins. Arrive at office and the process was easy and quick, staff explained the agreement, sign a few papers and I got the car a few mins later, was clean and had an umbrella, charger and phone holder for use. Return was easy as well, a quick inspection of the car and we were on the way to the airport. Overall, great customer service, amazing value as well and car in great condition.
About QEEQ:10.0/10
Booking was easy and straightforward as it should.
Great car, friendly staff. only down side is that the tyre went flat as it had a slow leaking nail in there, there was no way of knowing if the nail was in there before we picked the car up or after... effectively doubled the cost of the rental
“Easy, fast, affordable - great experience - better than I expected”
About YESAWAY:9.0/10
Good value for money, staff were professional and very helpful, easy and fast process. Nice amenities included in the vehicle such as umbrella, phone charger, and phone mounts. The only negative was that the vehicle had a smell inside. Would definitely use YesAway again.
About QEEQ:10.0/10
Great price, easy booking. The price drop alert and automatic rebooking when a lower price occurred was almost too good to be true. Even got a credit back after the booking, not sure why? Great experience, would use again.
The car went well no problems. Plenty of room for all our luggage.
The booking process was easy and staff very helpful.
My only concern was I think the satnav is out of date.
Renting and returning the car was super convenient, communication was seamless, point-to-point service, and the car was in good condition. Highly recommended!
The service during pickup was fine, but during return, we encountered a Chinese girl for the car inspection who didn't say a word throughout. After dropping us off at the airport, she didn't help with the luggage, which was okay, but she didn't say anything or get out of the car. She didn't even greet us. The basic service was not met, very different from our experience in Auckland. Please improve, thank you.
“Car is great as expected. Good condition. The staffs are all Chinese with bad attitude.”
About YESAWAY:6.0/10
The only thing I like is the car. We got the car as expected. The Chinese staffs, though they are not rude, got attitude. The YESAWAY counter is not inside the airport, you need a pick-up and drop-off service from them.
Great people and lovely car, we really enjoyed the whole experience, they were very friendly, honest and quick to pick up/drop us in the airport. The rental location is actually close about 1 km from the airport so can be walked if easily if you dont have large luggage. The process was straightforward and the helpdesk ladies were all very helpful. Highly recommended.
We hired a Yaris and it was awesome! Cheap, easy to drive, comfortable and smooth. Pick up from airport was easy, drop off was easy. I’m going through Yesaway again. I think they will be my one stop rental car shop from now on. Twice hired through them and both times very successful.
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Daryl
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