MEX CAR RENTAL REVIEWS IN MEXICO

When we got there they claimed our car was not available and we would have to pay an additional 10 dollars per day. There were plenty of cars on the lot they could have given us. They said we would not have to return the gas tank full. It was 3/4 full when we got the car. We did return it full anyway because we were suspicious they would charge us extra and didn't want to take the chance.

Pésimo servicio. De entrada tuve que pagar adicional un seguro básico para responsabilidad a terceros siendo que en la compra por medio de qeeq en la hoja decía abajo que ya no había nada más que pagar. Renten los carros por default con ese seguro sin darle la sorpresa al cliente que tiene que pagar otros 4 mil pesos (mínimo). No se si eso sea bronca de qeeq o de MEX. Luego al hacer el pago no aceptaba la tarjeta y empleado me insistía que pusiera bien el nip (asumiendo que lo estaba poniendo mal) y lo que no servía era su terminal. Hasta que no le dije que usara otra terminal y le solucioné el problema. Luego al entregar el carro resultó con un tallón que según ellos era nuevo, y ya lo traía, el carro estaba lleno de rayones y tallones y ese que me cobraron era algo mínimo que se quita con polish y me descontaron $800 pesos del depósito.

There is a new section of Hell that recently opened up for the staff of MEX.

Intentaron vender un seguro cuando yo traía el mío , coche nuevo con muy pocos kilómetros

Car was beat up. When we arrived at Los Cabos car was not available for pick up. Over three hours late. Compromised our day given delays and availability issues. No discount given. Staff was nice but company should have done more to offset our losses and add costs.

Al llegar nos realizaron un cobro adicional el cual no se indico al momento de la reserva

The company had a terrible attitude, falsely claimed the selected car model wasn't available and demanded more money for an upgrade, and aggressively pushed insurance. When the customer service of the rental platform communicated with MEX, their staff pretended not to understand and were very rude. It is recommended to remove this company from the platform.

Terrible experience, they are just out to scam you. Never go to MEX again. Long waiting time, requires one year of credit history while other companies don't, plus a $2500 deposit for a lousy car. The deposit alone can buy a car. They're just here to rip you off. Don't rent from this company.

Excelente atención

Personal muy amable desde el momento que lo reciben a uno en el aeropuerto.

They forced me to pay an additional insurance fee of around 1200, and what's worse is they charged my card after I left the store. I contacted the official customer service of the car rental platform, but their English was so weak that they couldn't argue back when the rental company claimed the insurance had already taken effect. The customer service then blamed me, which was really frustrating.

Excelente atencion Calidad Explicaciones excelentes Los seguros La amabilidad

Excelente plataforma

No hicieron válidos los seguros contratados y tuve que contratar sus seguros. El precio se elevó al doble del acordado.

They specifically target Chinese customers! The local company tries to scam you during car handover. The car didn't have an antenna when I picked it up, but they tried to charge me for it when I returned the vehicle. Luckily, I recorded a video during pickup showing no antenna. Their excuse was: because I have your deposit. Thankfully, the domestic customer service later refunded me, which was considerate. The local people were terrible, though.

They couldn't find my booking.

El auto estaba en buenas condiciones y bastante limpio Al revisar la reserva el agente sugirió comprar otro seguro porque el que yo había elegido eera cobertura media y no incluía servicio en el camino y otros detalles, pero no fue muy insistente. Sólo noté un detalle en la conducción que le hice saber al personal al momento de regresar el coche.

El proceso me gustó, pero encuentro difícil encontrar como obtener una factura fiscal por la renta. En caso de que no la pueda emitir por su modelo de negocios, creo que no me convendrá para futuras rentas.

Esperé mucho tiempo Además se encargan de meterte miedo para que les compres sus seguros

Excelente

El vehículo estaba bien.

Muy bien en todo

Customer service at MEX was great. One of the few times we didn’t get hassle about insurance, fees etc. I would definitely use them again

Todo fue muy rápido y con excelente atención, solo que me ofrecieron un seguro de cobertura total en el mostrador (no lo contrate) debido a que en mi reserva con qeeq agregué cobertura total.