CAR RENTAL REVIEWS ON THRIFTY IN LOS ANGELES

Fast and convenient

Not bad

MAL, no lo recomiendo. Me hicieron un cobro adicional de 119 dolares por 9 galones de gasolina, y yo deje el tanque lleno. Tengo el video de la entrega del vehículo. Adjunto foto

Average

Very convenient

Very satisfied

The local Thrifty rental company aggressively upsells insurance. The process took two hours, and if your English isn't good, you might easily get scammed.

The on-site staff overcharges and doesn't inform us about the fees!

Overall satisfactory, they recommend insurance and car upgrades, but you can politely decline. The staff are friendly.

I am an experienced driver overseas, so everything went smoothly. Overseas car rental companies are more self-service oriented, so don't expect the same level of service as in domestic ones.

The car pickup was pretty relaxed, haha. We got to choose from several cars ourselves.

Very satisfied

Service was slow and had additional charges

Pretty good

Satisfied

Very satisfied

Everything is going smoothly so far, just waiting for the deposit refund.

The line wasn't long, waited about 10 minutes

The Refill gas service is automatically added, so pay attention to that. Also, it's really frustrating that we couldn't reach the staff at the store by phone. We ended up modifying the order through their Twitter customer service, which was quite a new experience.

When I arrived at the store, I showed the clerk my car rental order and said 'I have already paid all the fees through a third-party platform.' I emphasized this again, especially when he asked for my credit card, saying, 'I have paid all the fees, I will not pay any more.' This male clerk kept saying he understood, but then he said because I was not a local resident, I needed to swipe my credit card. It turned out to be an extra service charge of $368.97, despite me making it clear, 'I will not pay for any other fee.' I am preparing to file a complaint locally in the US and request to check the footage of that day. Fight against this fraudulent store to the end!