CAR RENTAL REVIEWS ON THRIFTY IN LOS ANGELES

Good

I reviewed the car rental notice several times, which required us to return the car with a full tank to avoid unnecessary charges. However, when the rental company authorized a pre-authorization, they charged an upfront fuel fee. Regardless of whether you return the car with a full tank or not, they will levy the prepaid fuel charge. Now, I am asking Zuzuche (the rental platform) for this money back, but they have been delaying for a month without any response. Can't Zuzuche refund me first? If the rental company doesn't refund me, will Zuzuche also not refund me?

I read the rental policy several times. They require us to return the car with a full tank to avoid extra charges. However, the rental company imposed a prepayment for fuel when they authorized the card. No matter if you return the car with a full tank, they still charge this prepayment. Now, I'm trying to get this money back from the rental company, but it's been a month with no progress. Can’t the rental platform refund me first? Both the rental company and the rental platform refuse to reimburse me?

After waiting in line for a long time, it was finally my turn. When I declined the insurance upsell, they informed me that there were no cars available due to overbooking and asked me to come back around 8 or 9 the next morning. Please note, it was already past 11 PM in Los Angeles. How could the four of us, including two kids, wait for nine hours in the middle of the night to get a car? I asked if I could cancel the order. The staff said I could, but not directly, as I didn't book through them. I needed the agent (Zuzuche) to cancel the order. I contacted Zuzuche to request a full refund, and they said it would take 10-20 business days. Today is August 9th, almost a full month later, and despite countless follow-ups, I still haven’t received it. Each time I have to re-explain the issue to customer service. Their responses are always polite but unhelpful, full of empty promises and lacking any progress updates. I randomly filled in the car model during pickup since I didn’t get the car. It wouldn’t let me submit the review without filling it in.

The left mirror made noise as it was a broken mirror and not fixed.

Last time taken the magic

My flight to Los Angeles landed at midnight, and there were no signs or people to guide me on how to pick up the car at the airport. When I finally got to the car rental location in Los Angeles, I had to wait in line until 3:30 AM to get the car. The waiting time was too long, and the car I received was old and in poor condition, not the one I had selected. It was a terrible car rental experience.

I had an 8:30 PM car pickup appointment. I stood in line from 7:30 PM to 9:30 PM to sign the document, and then waited from 9:30 PM until 2:30 AM the next day to finally 'grab' a car. By 'grab', I mean I had to go to the parking lot myself to get it. There were no hot drinks available at the store, the staff was unfriendly, and customers either had to take an electric car or wait for someone else to return their car. The company also told me that I could cancel the contract if I wanted to. The Buick Encore I got had already driven 51,000 miles, and during the rental period, I had two tire punctures. This Thrifty car rental experience was terrible. I hope 'Zuzuche' can provide reasonable compensation for the above issues since I didn't get to the hotel until 3:15 AM the next day.

Not bad

The officer was totally confusing. We received multiple tickets. When you add them all up it was $1000+ but she kept insisting us we will be charged around $150 in the end. Later on she said $250 - it was a complete mess. We noticed scratches and damages in the car and when we asked for another car she said "just take a photo of the damages and you should be fine" what does that even mean? Terrible service.

Overall OK, the car was very new and the staff was professional.

Good, quick queue

Overall, Thrifty is relatively cheaper. It seems to be a subsidiary of Hertz. Most of the service staff are from India and may try to add extra services. I checked Thrifty's official website in advance and learned about the additional charges. In the end, I insisted they cancel the extra fees.

Satisfied

A great experience overall, the procedures were relatively simple.

The car rental process was slow, and they tried to sell insurance during pick-up. Be sure to check everything before signing. Once you have the paperwork, go directly to the parking lot to choose your car; the keys are inside the vehicle.

Waited in line 75 minutes, was not told they put road side assistanse on the car for extra 100 dollars

Courteous staff, new vehicle

Very satisfied, the full insurance covered all the vehicle damage costs.

Satisfied