CAR RENTAL REVIEWS ON DISCOUNT CAR RENTALS AT AUCKLAND AIRPORT, AKL

The pickup time was outside the store's working hours. Communication via mail beforehand was very clear, and the process was straightforward. The car was in good condition, clean, tidy, and fuel-efficient. The return process was quick, and they offer a free shuttle to the airport, making it very convenient.

Friendly people, everything worked as it should.

The picture of a late model Camry is not what we were offered when we arrived. The car was 2006. This is blatant false advertising. The matter was resolved after I complained with a 2016 Ssangyong. A shame it had to happen at all.

everything was awesome from car condition, cleanliness and spacing. the customer service were superb. two things i can say about the van is (1) when you’re driving uphill it struggle a little bit to keep up with the rest of the car on the road. my second concern, i was told that the release of the bond will take 2 weeks to get back on my credit card account. what if i needed the money now? the release should not take that long as it may lead to inconvenience to some people like me.

The customer service was indifferent.

Wonderful experience. Have a direct phone number if you need to call them at any time of the booking and easy handover.

Picking up the car at the airport took longer than expected as we had to wait over an hour for the shuttle to arrive from the rental office, which is about a ten-minute drive from the airport. When I called the office to inquire, the response was polite but impatient. The same person who answered the phone—a cold and impolite middle-aged Chinese man—handled the paperwork. I must have been unlucky to encounter such an unpleasant individual during my travels around the world. We received a different model than we had reserved; it was an older model Nissan ELGRAND, which isn't listed as an option in the selection menu. Apart from that, everything else was fine.

The only thing that we missed was the boot cover . For a rental car with luggage that would be a definite plus.

Made a call and they immediately sent someone to pick me up.

The Toyota Camry I reserved was not available on the day of pickup, so they gave me a RAV4 instead. I don't like driving SUVs; the hard seats caused back pain. The foreign female manager with tattoos and a shaved head had a very poor attitude and yelled at me. Later, I found out that the company had recently been robbed, with three cars and several thousand New Zealand dollars stolen, but that has nothing to do with me. In the end, I had to accept the SUV. The management doesn't know how to communicate or show apologies. Fortunately, the two Chinese girls who handled the reception were very polite to me, although they work under the boss's orders. It's tough for them to have this job in a foreign country. I thank them for the services they provided.

Both pick-up and drop-off were convenient, and the service attitude was good.

Like: It was great to be picked up from the hotel when we arrived and also taken to the airport at the end of our holiday. This took away a lot of stress away from us trying to find the airport. Staff were also friendly.
Dislike: I had trouble finding discount car entails on google. I was suspicious at first glance as I could find it and thought maybe it was a scam. It we did a google map search and saw the shopfront, so was set at ease.

Like: Everything
Dislike: Everything

Extremely rude attitude and unauthorized credit card charges.

The car was good but scratches indicated on the contract didn’t seem to be related to the car I rented. I had a breakout of the car - engine stopping and restarting while in the road - that can be very dangerous - I notified it at check out

Small company, not many people renting, so the wait time was short.

Like: Pick up and drop off was efficient. Car was small (as requested) and efficient (giving the extra spurt when needed).

Chinese company, easy communication

The car is old, but the service is acceptable.

The service was quite good; after returning the car, a shuttle bus directly took us to the airport. However, the car was relatively old and did not match the promise of a post-2016 vehicle.