CAR RENTAL REVIEWS ON EAST COAST AT MELBOURNE AIRPORT, MEL

Everything went smooth however counter staff demanded extra payment as for further insurance fee.

Experience and price was good except for the pick up part that took longer than anticipated

Experience and price was good except for the pick up part that took longer than anticipated

Smooth pick up by shuttle bus from Melbourne airport to their collection point. From there no hassles at all. Car in excellent condition. Would use them again.

Great experience with the booking.

Really amazing customer service especially the airport pickup and drop off.

追加で保険に入らないと、少しでもぶつけた＄4400請求すると言われた 出発前の車両チェック時に飛び石でもお金請求すると、威圧的な態度であった。 車の外装は傷が多かったが、車内は清潔に保たれていた

Cheaper to book on Qeeq than with East Coast direct. Very worth it. They will try to upsell insurance but that's ok so long as you explain you have your own. Though you'd need to put in a 1k AUD deposit by card. Got a lower end SUV however but all good.

Rebooked using the price drop protector. Super worth it.

Good service at the counter but car is old

The car really did exceeded my expectations. The counter staff told me that it would be squeezy for 4 but it was quite spacious. The boot could also fit more than 1 large luggage and 3 small ones. The car was very smooth to drive so it’s very comfortable.

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excellant condition of the car and provide the same car was show in category，excellant services。

The car an Equinox, was very economical and the seats were just superb. No issues with the car.

Happy with booking process on line

When I picked up the car, there was only half a tank of fuel. The staff told me to return it with the same amount. When I returned it, there was even more than half a tank, and the staff said it was fine. However, they later charged me $110 for not refilling the tank completely! I sent multiple emails to the rental company and they only replied that they would handle it, but it's been almost 10 days with no update! I have to keep sending emails; the service is terrible.

The car is new.

The service is okay, just like a regular car rental shop.

Very friendly shuttle driver. Clean car. Liked that they took photos of car before I took it.

Rental process was smooth and easy with them. Only feedback is that the car had ants in them so cleanliness could be improved.

Average

have a business and wanted to try an independent provider to compare with the big providers. Other then the short wait for transport to an offsite location from the airport, the service and vehicle were at the same standard as the big provider just at a better price. Will be having staff use East Coast more often.

QEEQ has been my best find for 2022. As a business owner I am always looking at cost savings and efficient processes. QEEQ have provided me this.

Old high mileage car ie 136000kms and car condition reflected this. Staff very helpful, pick up and drop off buses very modern and efficient, helpful drivers.

Ambiguous emails received about what paperwork to produce at car pick up i.e. passport stated as being needed yet we were traveling domestically and live in the country. Customer service via chat line resolved the matter ie passport not needed, but didn't need that added problem.

Our family was there 1 hour early to pick the car. But we were told to wait till the time then we can collect our car. After all, everything thing is smooth.

Good in response to every question I had sent.

The car was amazing, modern with nav systems etc making travels less stressful. Auto drrive was slightly annoying but easy to turn off.

Amazing services definitely using them on every trip