AUCAR CAR RENTAL REVIEWS IN AUSTRALIA

Timely airport pickup and detailed explanation of driving rules.

Not happy that that a $5 toll has turned into $24 due to commissions and fees....TOTAL RORT AND RIP OFF. Also had to pay extra to get to airport due to car place not being open earlier enough, so in the end car wasnt that cheap

Friendly staff, helpful. Assigned big sedan instead of mid size SUV (which still in progress of cleaning). Good interior space.

User friendly, easy for booking.

excellent service. Good way to keep updated with technology. Photos of the car condition taken and shared in a group between you and AuCar. Return is very simple. hassle free

easy to book. good price

The car is ok, just the door abit hard to open.

The services is ok

Try to give old car condition to customer.

Happy w the service,

Overall is good.

Exceed expectation. Helpful customer service & they provide great explanation. It would be better if Aucar has more branches in other cities in Australia.

Good platform for car rental service. More discount Need to be given for members.

The car exceeded my expectation. Able to accommodate all my family of 6 and almost like 9 luggages (including small bags big bags)

Price drop protector unable to find in the FAQ

I didn’t know that non holding australian driver license can’t buy the premium insurance to decrease the excess fee to zero. That is terrible. Look like scammer.

Good

Staff are all Chinese and communication in Mandarin is smooth. They provide driving training for beginners before renting, which is commendable. However, they gave us a downgraded Chinese-made seven-seater car with poor performance and high fuel consumption. The fuel tank was almost empty at handover. It's really baffling why a Chinese-run rental company doesn't follow international standards (foreign rental companies usually hand over cars with a full tank and upgrade if the same class is unavailable).

The counter staff was nice and helpful, it’s the condition, age and dirtyness of the car that was not acceptable...

Process of rental was easy and staff was very helpful

Easy to use app

親切に対応いただきありがとうございました。初めてのメルボルンのドライブを楽しむことが出来ました。 英語は片言、中国語は全くわからない私たちにメモを見ながらでも日本語で対応していただいたことに深く感謝します。

予約の方法は簡単でした。予約確定後に予約変更が出来ればもっと良いと思います。変更の場合は一旦キャンセルしなければならなかったのが少し面倒でしたが、満足できました。

location a bit far from airport but provide pickup and drop off. stuff was helpful and friendly. when pick up car have a minor issue, on the spot solve it. good. overall good to excellence.

fully refund 24 hours before pick up time it's really good service for us. very flexible.

Exterior of the car not in good condition. All scratches were noted but there was a lot of abuse to the vehicle despite being only 55k in the clock. I have extended the same car for another month directly for a slightly higher fee but with a 2nd driver included. EasyRentCars will be my go to choice from now on.

All was good

The car wasn’t powerful enough for hilly roads, wasn’t the best is wet condition

Condition of car was not up to standard. Poor Customer service as well.

Easy to book online and value for money

I enjoyed the price drop