CAR RENTAL REVIEWS ON EUROPCAR AT LISBON AIRPORT, LIS

When handling the car pickup procedures, they added some extra costs. Due to communication issues, it took a lot of time and was hard to understand the additional charges. The experience wasn't great. It would be better to have Chinese service during pickup and a more detailed explanation of the car's operation.

You don't really need to buy insurance in your home country; you can get full coverage abroad.

As expected

Thank u

The service was particularly bad. They first asked how many suitcases you had and then said they wouldn't fit. They kept pushing you to upgrade and buy insurance. The waiting time was too long. Never choose this rental company in Portugal again.

Very busy took long time to get the car

Picked up the car at Lisbon airport; the queue was quite long. It seemed many people rented from this company, probably because it's the cheapest. However, they provided bottled water while waiting, and the staff was very friendly. Note that Europcar charges extra for additional drivers, which was a first for me. Keep this in mind.

The service was excellent, and the staff spoke fluent English.

Although you gave me a similar vehicle, however, it's space is much smaller than the vehicle I booked. It makes us very inconvenient.

Basic services were good, but the automatic highway toll system rented with the car was incompatible, causing alarms each time we passed a toll gate. On our first attempt to exchange it, we were told it was fine with no issues, so they refused to replace it. Contacting the rental platform didn't help either. We had to follow their advice and try again. The next day, the same alarm occurred on the highway. Finally, after hours of negotiation with local friends helping at the rental office, we got a new system. Everything was fine thereafter, but we were unsure how much we'd be fined for the previous alarms. The rental platform didn't provide effective help in this matter. If we do get fined, I hope the rental platform would handle it properly and positively.

There was a line at pick up, it was well organized with the take-a-number system but still took about 30 minutes.

It was easy to book the rental and everything was ready when we arrived, very well done.

The cars from this company are very new. When I rented, the mileage was only 11 kilometers - it was a brand new car.

The hotess put a New assurance on my contrat and she don't explain me. I discover that on my final facture most expensive than initial reservation

Good web site to rent a car

Professional and attentive.

I booked a BMW X2 but not available and offered a Volvo XC40 which was acceptable. Counter staff was very helpful and efficient but pick up counter was average. Overall the whole process was smooth.

N/A

Avoid like the plauge. They consistently take at least 2 hours to check in, they have no problem telling you "they just had 10 flights land, all behind schedule so there's a sudden rush, it's not usually this bad." They are lying though their teeth, which seems to be a motif for the company. Do not trust anything they say. Get all paperwork duplicated in your native language and above all, do not trust them to be honest. Inspect every tiny detail and take photos of even the smallest cosmetic mar. They look for small ways to rip you off. The bumper with had a broken restraining clip so it wiggles if you pull on it but had no visible damage and needs to be pulled decently hard to see any flex. This tells me that the car was previously damaged, they cleaned it up but did not repair it. Now that they have hard to notice damage, and know where to look, I expect they tell every driver that it is new damage and keep milking it.

Although the wait time was about 20 minutes, the staff offered us a bottle of mineral water and actively coordinated to open more service windows, so we were satisfied.

Big company, excellent service.

Long wait in Lisbon - ticket system unclear. Good staff on counter