CAR RENTAL REVIEWS ON HERTZ IN MELBOURNE

Average

smooth check-in, car in good condition

first time booked through QEEQ, no particular remark

Almost brand new car, very impressed, smooth rental process slightly slowed by small IT issues at pick up

Boot space in car was less (shallower) than expected - but good to drive a hybrid

No need for IDP although this was noted as being required. Rental Cover provided was comprehensive and no attempt by pick up location to offer unnecessary extra cover.

They could not find my booking using your codes. Apparently you used your own and not theirs in your docco to me.

No extra charge for returning the car in a different location, and they have a self-service return option! Very convenient and good.

Easy pickup and return.

Customer reception was a little dodgy. I was pressured to pay for an upgrade. The company didn't actually have the compact vehicle I had booked, but did not disclose this. I persevered with my booked smaller vehicle and the company rep had to admit that they could only supply a larger vehicle (for no extra cost). The vehicle also had some cosmetic damage that was not disclosed. I had to take my own photos to prove to Hertz that the vehicle had some damage that their own pre-rental inspection did not show.

Excellent service - will use it again!

The return parking lot was very small, which really tested my driving skills. However, the staff were very friendly and patient.

It was very expensive

Highly recommended by many

The pickup process was very fast, the explanations were thorough, and the staff were very friendly. The return process was also quick and smooth, making it very convenient.

we have upgrade to Passat wagon, nice and comfortable drive experience

easy booking

Orderly queue for car pickup.

The reserved branch closed at noon, causing me to make several trips before I could get the car from another branch.

Very good

The supplier charged fees for traffic violations without notifying in advance.

double charge

I booked a Toyota Kluger, but we got a Hyundai Santa Fe. The size difference was obvious and we felt seriously deceived. We will not rent from Hertz again due to their cold attitude.

Satisfied