CAR RENTAL REVIEWS ON HERTZ IN NAPLES

Да, даои машину выше классом

Все было отлично

Without the user's consent or even asking, they intentionally added many unnecessary services, causing the cost to increase fourfold. After pointing this out, some were corrected but the cost was still double. Despite further communication and a verbal promise to waive the extra charges upon return, it was a lie. Among the added services was GPS, which I never actually received. They also upgraded to an automatic transmission, but the car was actually a manual.

Like: Quick and easy online reservation process. Provided a rental for reasonable price. Offered a slightly bigger car for no extra charges when they saw we had quite a few luggages. Offered upgrades for extra cost and was specific about differences in cost of options. Made sure we had all the information about our options to be able to make an informed decision. Tip!* Always get the super protection! You never know if someone causes damage to the car when it's parked. - a suggestion they made and it was worth it!
Dislike: Not able to make changes to reservation without cancelling previous reservation and making a new one. The person at the chat service informed me this was the only way to make changes. He was helpful, it would've been just more convenient if the option was there.

It's okay, except the speed of changing the car model was relatively slow. This store is a bit hard to find. I suggest choosing a downtown location.

Communication in English was smooth, instructions were very clear.

I was charged €70 for a second driver without being told it was extra- I would not have taken it at that price! An extra insurance was added that I did not ask for (€22). All in all I thought the priority was to add as many extra costs as possible “under the radar”!

Waited for close to 2 hours like many others there trying to pick up a car. Terrible service from Hertz.

Everything was very satisfactory

no bad / no good.

Very reactive! Excellent.

Very satisfied, the pick-up and drop-off procedures are simple and convenient.

Waited a long time and took a while to find. The sign didn't indicate it was THRIFTY.

Like: Polite Up-sell approach but accepted a No with no issues. Vehicle upgrade given at no extra cost.
Dislike: Vehicle had damage on wheels that wasn’t listed on the itinerary. Whilst this was rectified before leaving the Airport, it was time spent that could have been avoided.

It's okay.

Very smooth experience

Very good, mainly because pickup and drop-off are convenient.

The efficiency of the European staff is unimpressive. The car pick-up process was quite slow.

Poor English communication skills of customer service

Spent about 130 minutes in the car pick up process. It was just too long and very poorly organised by Hertz. Yes, it was busy to collect (Saturday morning), but they should have staffed accordingly.

Easy to find, located near the train station