CAR RENTAL REVIEWS ON HERTZ IN SAN FRANCISCO

Very satisfied

Great! Absolutely fantastic!

Very good

事務所がどこにあるのか、本当に分かり難かった。車の汚さには恐れ入った。日産アルティマだったが、予約していた車種と同等とも思えない。

This is my second time renting from this company, and I'm very satisfied.

The counter staff could have provided charging details (i.e., how it is billed since Tesla charging is associated with the car, not an external credit card or the like). Also, a charging cable for non-Tesla charging would have added flexibility (although Tesla charging network is great).

Convenient

Satisfied

Overall, quite good. Well-known brand.

Returning the car was simple.

The service was good, but they pushed for vehicle upgrades and additional insurance costs. Didn't feel good about it.

Satisfied

Beware of upgrade traps. They mentioned a free upgrade, but it ended up costing money, and it wasn't cheap.

Very good

Very satisfied. Despite the language barrier, the staff immediately used translation apps on their phones to ensure smooth communication!

Excellent

Perfect car rental experience, thumbs up for HERTZ and QEEQ!

Satisfied

Very satisfied

The front desk staff provided excellent service, but the quality of the vehicle didn't meet my expectations compared to previous experiences. The first car I was given had over fifty thousand miles on it, and the exhaust pipe got loose on the second day, causing a lot of noise. I had to go to another city branch to change the car, but they could only offer a smaller category, from a mid-to-large size SUV to a compact SUV. The Buick Enclave was switched to a Kia Sorento, and all the luxury features were gone. The electric ventilated and heated seats were replaced with manual cloth seats, which had more than twenty thousand miles. This wasn't a big issue, but at 70 miles per hour, the front wheels vibrated, and braking caused the whole car to shake. It felt like there were problems with the wheel balance and brake discs. I had to endure it for another 15 days until returning the car in Los Angeles. This was something I had never experienced with Hertz before. It seems the three-year pandemic has significantly impacted the quality of rental cars. I plan to switch to a different rental company like Alamo or Avis in the future. Overall, this experience was disappointing, I wasted money on an unworthy car, and I would advise others to choose their rental company carefully.