HERTZ CAR RENTAL REVIEWS IN THAILAND

Very satisfied

Average

Very satisfied

Very satisfied

Brand New Car

Very satisfied

Highly recommend Hertz for car rentals.

The car had over a hundred thousand kilometers on it. The day after picking it up, the tire burst without us even driving it (from a previously patched area that exploded). The parking brake got stuck, making it undrivable. We reported the issue before 10 AM and contacted the rental company asking for a replacement because we had over 1000 kilometers left on our trip and didn't feel safe driving it. However, they only arranged for roadside assistance without providing a replacement car. The assistance arrived at 1:30 PM and replaced the tire with a spare, then manually fixed the stuck brake. I followed the mechanic to the service center for further repairs. Even after being informed of the car's safety issues by the roadside assistance, the rental company still hesitated to consider replacing the car. I contacted the rental company customer service again, but they reiterated that only repairs could be done, no replacement. The information was completely unsynchronized. I had to chase after the help center repeatedly. This location is really unreliable. I was worried this would delay my trip to Pattaya in the afternoon. They only mentioned repairs, not replacement, all under the scorching 36-degree heat. We didn’t get the replacement car until nearly 4 PM. The person who came to swap the car casually apologized for being late, which felt intentional because they clearly had available cars. We were three females, and one of my friends was so frustrated that she cried. After renting cars for so many years, Hertz really disappointed us this time.

It's okay

Satisfactory

Very satisfied

Very satisfied

The service from the Hertz employee was excellent. After not traveling for a few years due to the pandemic, my international driving permit had expired. She patiently listened to my situation and still rented me the car. This could have been a big problem in some other countries.

空港内のカウンターで受付を済まし外の駐車場まで乗せて連れて行ってもらう初めての体験でした。 返却も同じ場所で借りていた車で空港に送ってくれました。 以前、返却時に空港近くの道路を迷いぐるぐる何周かしましたがグーグルナビのセット位置まで分かりやすく教えてくれるので迷いませんでした。 車両も綺麗で問題ありませんでした。 また利用したいと思います。

予約は簡単に出来ました。 また利用します。

Very satisfied

Very good.

Very satisfied

Car was clean, but SO MANY dings and scratches. I was VERY worried they would try to blame me when I returned the car. They did not try.

QEEQ has been a pleasure to use. I am VERY please with the app and the price quotes.

Very satisfied, highly recommend!

Good