CAR RENTAL REVIEWS ON ROUTES AT TORONTO PEARSON AIRPORT, YYZ

The shuttle service was rude and there were unjustified charges.

Great I experienced rental car

Very good cheap EasyRentCars

They are amazing, they gave me a free upgrade as they had a jeep available.

This is my second time taking a car from Routes, the experience is good and cars are new. Ontario residents must block 1500CAD of security deposit on their credit card, but I read about it and was prepared, which is ok. There were no additional insurance upsell on the counter unlike other companies in Toronto. They double checked my credit card has insurance included and were very nice to me. They don't have unlimited mileage for Ontario residents, but nobody in Toronto does and their limit was 2500 which was more than enough for my trip. Totally recommend

I had to wait 45 minutes for the shuttle service and then about 20 minutes at registration desk. The car was great. Dodge Durango R/T

Excellent

Amaing experience. Have booked through them for second time. Got updraded both times. Thanks.

Smooth booking process. Wide variety of car rental companies.

Very crowded, but the car was brand new what exceeded my expectations! Very good experience!

EasyRentCars is my favourite always, the best prices with the best options!

They tried to charge me for smoking in the car of $150. Problem is I do not smoke!!

Car was good, line up at pick up was very long, vehicles were not available. It took me close to 2-3 hrs for pick up

Great

I wanted a jeep Cherokee. But they dint have any and "upgraded" me to a Dodge ram 5000. Which I didnt want because I spent over a 100 dollars on gas for such a large vehicle with only me as a passenger. The other option they had was to take a small sedan, but they won't refund the money for the larger booking I did. Since I didnt want to degrade, I took the ram. It was helpful because it snowed and I had a very safe drive. But the jeep would have been d same and I would have saved some money on fuel.

Easy rent cars were brilliant.

Yes ended up in a Nissan Rogue

Very nice cars. Always new cars.

routes staff are not honest,,my wife unfortunately forgotten her wallet when we returned car,,no body informed us infact they denied for 2 days,and when we threatens for police complains they suddenly found the wallet and that too given us when we reach there office. worse thiings they have stollen the money from the wallet..dishonest people

They do not treat customers as their top priority and do not provide convenience. In most places around the world, airport car rentals offer 24/7 service. Car rentals at the airport should allow customers to pick up cars whenever they arrive, considering possible flight delays, customs procedures, and baggage claim delays. Communication between the car rental company and the rental platform needs to be improved!

Why can't you have all your cars filled up when handing to a customer?

The counter staff was great through the process. The new location is closer to the airport viscount station, so the shuttle service is fairly quick. New location is bright, open, and features free wifi...

This is my sixth or seventh time renting through Easyrentcars and the process has been flawless as always.

Took a little while to be picked up. Drop off service was excellent.

Easy to book and very cheap!

It's a good rental company, at my last rental time I didn't have luck. I got one dirty car and my full-to-full gas contract wasn't respected.

pls consider doing a 24/7 service.

Please consider doing a 24/7 service