CAR RENTAL REVIEWS ON ACE RENTAL CARS IN SYDNEY

It was a Saturday morning so the office was very busy plus there was a problem with one customer’s booking what blocked one of the team member. Our lady at the counter was a new staff there so that’s why it took a bit longer but overall no complaints. Suggestion: get a better booking software. The one used there is some kind of a MS DOS based one from 90’s which is heavily user unfriendly.

I can't effectively deal with problems in travel. I want to extra days,but no body can help me. I try to ring & mail &face book message.

The staff member that served me was great. Polite and very friendly. The car was in a great condition.

The car was a little large.I would have preferred a smaller one.

Awesome rental company. Definitely will use them again if in Sydney again. Great customer service.

EasyRentCars easy to make booking and great customer service.

Yes the car exceeded my expectations. The wait for the shuttle took a while, but understandable. The counter wait was a while due to a high number of cars going out. The counter staff were friendly and explained everything clearly.

It gave a fantastic price and the car was of quality too.

My dad and I flew from Perth to Sydney and arrived at Sydney Terminal 2. Without checking any guides, we realized we needed to take a shuttle bus to Ace Car Rental's office outside the airport. I called customer service and was told to dial a 1800 number to arrange the shuttle bus. An Indian person with a strong accent answered and instructed us to exit through the main gate and turn left. Despite following these instructions, we couldn't find the location. We asked over five people inside the airport before finding out that the Ace shuttle bus stop had no clear signs. After a lot of hassle, we finally reached the Ace shuttle bus stop and had to wait for two hours with no bus arriving. My dad, who is 74 years old and has Parkinson's, was hungry and freezing at the airport for almost three hours (we landed at 5 PM and it was nearly 8 PM). My dad's condition worsened, so we decided not to go to Ace and instead rented a car from Avis at a higher price. When I called Zuzuche (the booking platform) to request a refund or to switch rental companies, they refused, claiming it was past the pickup time. We are still in dispute with Zuzuche and Ace about getting a refund for the rental fee. After reading reviews about Ace mentioning issues like the oil light warning, arbitrary deposit charges, and long waits at the Ace office, I believe that my decision was correct. Otherwise, who knows what could have happened to my dad.

They gave us an upgrade due to being with family Great service and great help

Good

Received a larger car than booked. That was good, but wasn't very clean. Rubbish in center console & numerous scratches on body. Booking, pickup, & drop off were all good.

please keep up your good work

please keep up your good work

Car is full of minor scratches, but working fine. interior cleanliness can be improved as back seats are slightly stained.

Counter don’t easy for find.

Your promotion make the price cheaper than other.

To long at pick up long queu st car shop. Didn’t explain enough car person. Driver didn’t really want to unload luggage who’s job is it I always like to help big this driver was looking and waiting . Overall whole device out of 10 a 6 Car was good no worries .

La voiture été confortable et bien pour tous mes besoins

Ils été assez bien

Great car for the price. The only gripe I have is the system used to use Toll roads. No Etag supplied with the car. A bit of a hassle to sign up to Emu toll & you are charged 75 cent photo fee for every toll.

Overall a very disappointing experience. Pick-up from the airport took longer than expected and standing in the cold with a small child was not ideal. When then we arrived to collect our rental which was not ready and the customer service representative, Dinesh was incredibly rude. He tried to push the insurance and tolls quite aggressively on us and then tried to make us sign for the condition of the car without seeing it. At this point I refused, left the counter and waited outside. I then witnessed another member of staff bring our car round to the front and crashed it into a bollard denting the front number plate slightly damaging the front of the car too. This was witnessed by quite a few people and it was all quite ridiculous really. The car itself was larger than we ordered and very scuffed and scratched. The child seat had no infant insert and was ripped. The car itself was very economical with fuel and comfortable and on hand back the staff were much nicer.

Live chat experience is wonderful - fast, accurate and helpful.

good

good

Internal of the car was a bit dirty and the car I got a bit worn out with quite a few existing defects.