CAR RENTAL REVIEWS ON EZI AT AUCKLAND AIRPORT, AKL

The service attitude of the store staff is mediocre, and there is no Chinese service. I remember the order mentioned Chinese service, but the staff were Indian with heavy accents.

Easy pick-up, good vehicle condition

The staff were very nice and helpful. We booked a Corolla hatchback, and the staff offered to upgrade us to a sedan for free. However, since it was just my wife and me, the space was sufficient and we preferred the hatchback, so we politely declined the offer.

The entire process was simple and clear.

This company's cars are in great condition, very cost-effective, and allow multiple drivers.

From the moment we were picked up by the shuttle bus to the rent-a-car location, it took 70 minutes to get our car. Yes, 70 minutes! Five other customers who arrived after us all finished before us, leaving my family waiting foolishly for 70 minutes!!! I had booked the car for 11 AM, but due to a flight delay, we actually arrived at the pickup location at 3 PM. I had politely called the company at 11 AM to inform them of our delay, estimating around 3 PM arrival, but did not request to change the pickup time. When we arrived at 3 PM, a shuttle bus full of people arrived, and we saw three employees of the car rental company assisting other customers. New arrivals formed a queue, and I was first in line. I won't comment on the speed of the staff, but another shuttle arrived shortly with new customers, and two of them did not join the line and stood next to me. I stood in front of one staff member, while the two customers stood in front of a different staff member. When the left-side staff finished with previous customers, I approached him, but he refused to assist me and instead helped the new arrivals. I pointed out that I was there first, but he ignored me, insisting on helping them first, which made me feel discriminated against. The staff had no clear queue system, making me wait longer. This wasn't the most frustrating part. When it was finally my turn, I was told I needed to wait longer because they had no cars available, and the new vehicle was being prepared. Despite booking for 11 AM and paying in full, my car should have been ready even if I arrived at 3 PM. A Chinese-speaking manager told me that the cars are given out sequentially; if you're late, your car gets reallocated, and you have to wait. I will never rent from this company again. This New Zealand trip was utterly ruined by this experience. I rate this company negatively 100 times.

The shuttle service was enthusiastic, pickup and return were convenient, and the vehicle was clean.

Service was okay, waiting time was short, and the process was simple.

Few people, great service, good attitude.

Just a 2-minute drive from the airport, very convenient shuttle service.

Located outside the airport, but you can call them for a pick-up service at the airport

Flight delayed, charged an additional 60 NZD for being past 10 PM

The car rental company is a 5-minute drive from the airport, with a shuttle service that is fairly quick. We waited a short while to get the car, and when returning it during business hours, they did a quick check and then took us to the airport. We soon received a return email. Overall, aside from the car being a bit old, it was a pretty good experience.

There were no Chinese-speaking staff at the counter. The service at the counter was somewhat slow.

Need to take a bus to the store

Excellent

The car rental service was excellent, staff friendly, no scams or aggressive upselling. They offered a free upgrade without extra charges. Outstanding service!

Pretty good, I felt like it was a great experience for my first time renting a car.

Very bad experience, the worst car rental company I've ever dealt with abroad. The representative at the counter was a Korean guy who gave us a very old car. The car had severe scratches, which were not documented on the form. So, we took pictures of the car and went to the counter to verify. The representative was already dealing with another foreigner, so I waited. After finishing with the foreigner, the Korean guy personally helped him by driving the car over and providing excellent service. When it was my turn to verify the car's condition, he was unwilling to help. I insisted that he must check it with me, and he reluctantly agreed, grumbling all the while. The whole car had scratches, and the wheels were seriously scratched, but the form only noted three places. Of course, I had to verify everything face-to-face before driving away. And what kind of attitude is that? Such obvious discrimination against Chinese tourists! Complaint!!

Like: The service was impeccable and the car I got was amazing! Nearly new and great condition