EZI CAR RENTAL REVIEWS

Very satisfied

All was great

Very good

Satisfied

It's better to buy full insurance at the store for just 300 dollars, then you won't need to pay a deposit. It's easy for stones to chip the windshield, and the damn goats even climbed on the car and scratched it.

Very nice. Although we didn’t get the exact model we booked and got a Ford Cross instead (we weren't sure about the specific model), the car was very new (almost brand new) with only a little over 3,000 kilometers on it. The vehicle was clean and had no odors. It came with a full tank of gas and a large screen supporting CarPlay (so we didn’t need the phone mount). It exceeded our expectations. Very satisfied with this car rental experience!

Very satisfied

Ezi rental car company gave me the worst service I've experienced in my over ten years of renting cars. Especially during pickup, I encountered difficulties: First, they challenged my international driver's license translation because it lacked a New Zealand Transport Agency stamp and asked me to pay onsite for a translation service. Then they gave me a downgraded car. Since it was late, I had to pay onsite to upgrade to the car I originally booked.

Ezi Car Rental is the worst car rental company I have encountered in my over ten years of renting cars, especially regarding the pick-up service. First, they made things difficult because my international driver's license translation didn't have a New Zealand Transport Agency stamp, and I had to pay for their translation service on the spot. Then, they gave me a downgraded car, and since it was late, I had to pay for an upgrade to get the car I wanted.

Pretty good

Good service and friendly team.

Very user friendly.

Extremely satisfied

Consistently provides quick service for well priced rentals

Very easy to do

Satisfied

Quite convenient

The staff had a great attitude, very nice.

Great experience, will rent again next time

Satisfied! Issues were quickly resolved after coordination.

Overall it was okay. There were five of us with five pieces of luggage: four medium-sized suitcases and one carry-on. The trunk could only fit the four medium-sized suitcases, so it was a bit cramped. The car rental service was fine.

I believe this company purposely charges extra fees. When returning the car, they found a scratch on the windshield in less than half a minute, claiming we caused it. At the time, I didn't have the photos of the car from when we picked it up, so I thought it might have been our fault. Later, we found photos on my wife's phone showing the scratch was already there when we picked up the car. The EZi store clerk in Japan, who found the scratch within 30 seconds, confirmed the photos and assured me we would get a refund, saying they were 100% certain. I confirmed with him multiple times, and he said no additional proof was needed. But now, back in my home country, after waiting the promised five business days, the rental company is denying the refund. I believe they make money off minor damages like these. My advice is to avoid EZi Car Rental or make sure to thoroughly photograph the front and rear windshields. Other damages are usually obvious and don't need as much attention. Don't easily accept charges without evidence, especially for the windshield. Getting a refund is extremely difficult, and they might even go back on their word. However, I have to commend Zuzuche for their responsibility. Always rent through Zuzuche for better protection against such international rental companies' unethical practices.