EZI CAR RENTAL REVIEWS

Satisfied

Service attitude was enthusiastic, there were two to three staff members at the counter, almost no queue.

THANKS EZI FOR AN AWESOME EXPERIENCE... WE HAD A WONDERFUL TIME EXPLORING NORTH NEWZEALAND

A pre-existing stain on the front windshield was used as an excuse to charge me over 3000 yuan when returning the car. It feels like a scam to extort money.

Customer support was good and no hassle or whatsoever.

Called the rental company 20 minutes before pickup but had to wait nearly 50 minutes for the shuttle. Despite numerous attempts to call the rental office and the rental service hotline, no progress was made.

The option to return the car at a different location is very convenient, especially since both the pickup and drop-off points are at the airport.

We rented cars from Ezi for the entire trip in both the North and South Islands, and the cars were in good condition. We will choose Ezi again next time.

Located right inside the airport, easy to find, and the staff is very friendly.

My international driver's license translation wasn't certified by NZTA, so I couldn't complete the rental process. Thankfully, the staff was very patient and helped me print out last year's NZTA translation.

Fairly standard.

Everything else was fine, but the staff had a poor attitude.

The counter is right next to the airport arrival exit. Turn right and you'll see it next to the coffee shop. This place is very popular, so sometimes you might have to wait in line. After finishing the paperwork, it only takes five minutes to walk to the parking lot to get the car. I booked an RAV4 but actually got a Nissan X-Trail, which was almost new with only 5800 kilometers on it. It came with a built-in GPS, which is very convenient given many places in the South Island lack cell phone signal. Renting with basic insurance from QEEQ, I upgraded to full insurance at the EZI counter for 28 NZD a day, with zero deductible. This proved useful, as many roads in New Zealand are gravel and quite a few stones fly around. The second day, a stone kicked up by an oncoming car cracked the windshield in two places. When returning the car, I informed the staff about the damage, they checked the rental record and told me I was free to go without any charges. I will rent from EZI again next time.

The exterior of the car was a bit dusty and could do with a car wash before assigning to us.

Yes excellent car, and very good customer service did not wait long for pick up and drop off the car. Helpfull staff

Good.

Fast and easy process, even on the drop off

Faced challenges during pickup; all necessary documents were not informed in advance

Car was fine, met all our needs.

Excellent new car, efficient and courteous staff , one of the best car hire experiences I have ever had

Easy car pickup