CAR RENTAL REVIEWS ON EASIRENT AT HEATHROW AIRPORT, LHR

Pros: The car prices are affordable, and the vehicles are relatively new. Cons: The service is average, there are many customers, and the process is slow. I arrived at the store at 18:30, finished the paperwork by 19:30 (waited a long time as there were only two staff members), and got the car at 20:30 (the cars were parked in a distant parking lot, and only two attendants were bringing the cars one by one). There is no pickup service, so I took a paid airport shuttle which cost 5 pounds per person one way.

Terrible experience. They don't accept UnionPay or credit cards with the UnionPay logo, so I had to buy full insurance at the store, which is much more expensive than the one on the car rental website. They also replaced the promised Volvo 70 with another car. Today, I received an additional charge of £55 from the car rental company without any explanation. Please help me check it. Thanks!

Quite disappointing. Long waiting time. Poor service attitude. Annoying pressure to buy insurance. Not punctual. Reserved model was not available.

Does not support UnionPay cards, insurance requires additional payment. Upgrading the vehicle costs extra, and there is no Chinese service. However, the cars are relatively new and the staff's attitude is okay.

The car was in good condition, but the company is relatively small. Service was average, and they tried to upsell insurance.

Even though I had pre-paid in full online while in China, upon picking up the car at the Sheraton Hotel at Heathrow Airport, I was suddenly asked to pay an additional £1,200 or I would not be allowed to take the car. After lengthy negotiations proved futile and urgently needing the car, I had to reluctantly pay despite knowing it was likely a scam. I had clearly rented an MPV but was given a Mitsubishi SUV instead, which was handed over after a cursory wash resulting in a long wait time. Upon returning the car, despite no accidents or collisions, I was accused of causing scratches and a loose left front wheel cover. Only after arguing did a white woman employee skillfully kick the cover back into place, suggesting everyone at the company knew it wasn't my fault. Nonetheless, I was charged £250 for the scratch! I rented the car for a week in early August and by National Day still hadn't seen the £1,000 refunded to my card even after deducting the £250. Where did the money go? Even if Zuzuche.com didn't take the money directly, you facilitated this transaction. Who's handling this matter? The staff at the airport branch, mainly from the Middle East, were extremely rude. I will never rent from them again and will advise everyone to avoid them. I urge Zuzuche to seriously investigate this issue, or I will document and share this experience with everyone.

It was a local small company, the rental process was quite complicated, but the service was okay. The signs and parking spots were average, just the price was low.

The order was messed up. The store initially said they would fully refund, but in the end, they charged me for three days. Are they that desperate for money?

They force you to buy their insurance, otherwise, they make you pay a high deposit. Even if you agree to the deposit, they purposely make it difficult, but once you buy their insurance, everything goes smoothly.