NISSAN CAR RENTAL REVIEWS IN JAPAN

Very poor

Fairly enthusiastic

The counter attendant could not speak English, but he was serious and responsible, using gestures to explain insurance details. Successfully picked up the car.

The service attitude was pleasant. There was no need to wait in line and the process was very quick.

Excellent service attitude and high efficiency.

Had to search for a while at Shinjuku Station, but the staff was very nice and there was no queue. You need to speak Japanese, otherwise it might be slow!

Did not provide a car

Quite satisfied, good vehicle description, but language barrier.

Like: Car was slightly smaller than I expected but not too bad. Extremely fuel efficient so a net positive.
Dislike: The staff didn’t think to include an ETC (auto toll device) even though I asked about it and there was a car reader in the vehicle. For a >2 week rental that should be the default approach. If you are renting in Japan make sure they include it or you will be messing about with cash at toll gates (or worse, finding gates not opening as you expect).

No queue, clear service

Very convenient, with clear vehicle explanations.

The staff patiently explained the vehicle features and inspected the car's condition.

Like: The customer service was excellent. Detailed explanation of the contract. Very friendly staff.

Miss Hong's service was very thoughtful, and she spoke fluent Mandarin, making communication very pleasant. On non-busy days, there was no need to queue.

Good service attitude.

Polite and highly professional.

Like: The Nissan garage staff were very friendly and knowledgeable of everything we needed to know!
Dislike: The car had a little box that kept beeping and speaking in Japanese at us, we had no idea what she was saying, but figured she may have been trying to tell us something about the road we were on, or maybe the condition of the car. I think this should be explained to customers before they drive away with their car.

Absolutely highly recommended. Before renting, I didn't know that small cars cannot use the pass for certain roads. The staff calculated the cost difference between upgrading to a medium-sized car that can use the pass and continuing with the small car, including the toll fees for highways. They also clearly explained the additional costs of upgrading to a medium-sized car, allowing me to make an informed choice. The entire process took only ten minutes. The staff was very familiar and efficient with the rental process. If I rent a car again in the future, I will definitely use this service.

Not bad

Excellent service and very detailed explanation.