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Last updated on: November 10, 2024
80Rental Locations
18Airport Locations
Map View of Car Rental Locations in Munich
AVIS
8.1/10
Alamo
8.5/10
OK Mobility
8.4/10
Europcar
8.3/10
Shouqizuche
8.2/10
Budget
8.3/10
GREEN MOTION
2.0/10
Enterprise
8.5/10
Keddy by Europcar
8.3/10
Hertz
7.5/10
Buchbinder
6.4/10
Interrent
6.8/10
Dollar
8.1/10
GLOBAL rent a car
7.5/10
Thrifty
6.0/10
Caro
8.7/10
Gipin Car
6.4/10
National
6.0/10
FLIZZR
2.0/10
Reviewed: July 31, 2024
Very satisfied, the staff were attentive and thorough, with a great attitude!
Reviewed: June 21, 2024
Paid for a Mercedes but got a Ford with 100,000 kilometers. Even though I clearly stated that I bought full insurance through Zuzuche, the counter added personal insurance and some 'other fees,' totaling an extra 471 euros. The counter didn't show the contract, just asked me to sign and said it would be emailed later, which turned out to be a trap! The next day, when I discovered it via email, Zuzuche said it had to be handled on my own, which I understand as they are just a platform with no authority. Since I signed it myself, they completely ignored my emails.
Reviewed: May 10, 2024
The car pickup was relatively smooth, but I was inexplicably charged 140.59 euros after returning the car. After multiple communications with customer service, they admitted the rental company made a mistake by charging for late return and vehicle upgrade. As of writing this review, it has been over forty days, and the platform only refunded about 40 euros of the mistakenly charged late return fee a week ago, with the remaining 100 euros still unresolved. Multiple phone calls to customer service have been met with excuses that the responsible after-sales person is in a meeting or has left for the day, and requests to speak with a customer supervisor have been denied. As a consumer, the experience has been extremely poor.
Reviewed: June 22, 2024
The staff at the counter was very friendly. The process was quick and efficient, overall a great experience.
Reviewed: June 21, 2024
Very satisfied, there was no queue when we rented the car. The receptionist was a male salesman with a ponytail, he was very enthusiastic and efficient. He even helped us drive the car to the door outside the counter. Although he wasn't there when we returned the car, another staff member helped us park the car back in the parking lot. The service throughout was excellent!
Reviewed: July 6, 2024
The car was in poor condition, even the gas tank cover was missing.
Reviewed: July 29, 2024
We had booked a Mercedes E-Class, but were informed at pickup that only an Audi A5 was available. With five of us, it felt a bit small. We wanted to exchange it for another model but were told no other cars were available. On the bright side, the car was new and very clean.
Reviewed: July 26, 2024
Very satisfied. The rental location and parking lot were very easy to find. However, an additional 19% tax was charged at pickup. The car had only 9 kilometers and still had the slight new car smell, reminding me of when I bought my own car. Returning the car was also easy to find, and the staff member was very friendly and even personally took us to the drop-off point.
Reviewed: July 23, 2024
There was no manual inspection when picking up the car, but they claimed there was a scratch on the wheel rim when returning it. Thankfully, I had purchased full insurance.
Reviewed: July 22, 2024
It's okay. It felt like an eternity walking from arrival to the car rental location. The staff's attitude was mediocre late at night. Unfortunately, my flight landed after midnight, and despite email communication with the platform, the Europcar desk first denied receiving any email and then insisted on charging an extra service fee. Honestly, I understand the policy, but as a loyal Europcar customer, I just have to vent a little about this Munich Airport location.
Reviewed: July 23, 2024
Pretty good. The attendant mentioned minor scratches and had me sign a statement that they were not my fault.
Reviewed: July 18, 2024
The pickup process and vehicle condition were great. Returning the car was a terrible experience.
Reviewed: March 27, 2020
I rented the car from Europcar at Munich Airport. Since the airport is small, I quickly got through customs, picked up my luggage, and went to get the car. However, the counter staff said I arrived early and the car wasn't ready yet. They asked if I wanted to pay extra for a larger car. I had to wait at the airport for a while before getting the car. They didn't ask if I wanted to add any extras and mentioned they would hold some money as a deposit. The entire receipt was in German, and they didn't explain it, just asked for my signature. After returning home, I realized they overcharged me 100 euros for renting a GPS. I contacted Zuzuche for help, and they patiently assisted me in communicating with Europcar. However, Europcar claimed my signature proved I was aware of the charge. Remember to check every item carefully. This was the first time I encountered such an dishonest car rental company.
Reviewed: June 22, 2024
Budget is awesome! The staff are very patient and don't push insurance sales. The car was almost new with only 1000 kilometers.
Reviewed: September 15, 2023
Instructions were unclear. I returned the car to the airport parking lot on time, but they didn't process it promptly and charged me an extra 100 euros for being late.
Reviewed: November 11, 2021
The staff was very friendly, the pickup process was simple, and they specifically reminded me to check the car and take photos if there were any issues.
Reviewed: January 3, 2020
The counter staff let me buy another fully protection insurance, but when I take that booking, I but the super cover for the insurance
Reviewed: June 24, 2024
The car pickup location was extremely difficult to find, which seriously wasted my time.
Reviewed: February 26, 2024
All rental car returns are centralized, just leave the keys in the car and park it in order, very convenient.
Reviewed: June 11, 2024
The route was easy to find. The underground parking garage was easy to enter and exit. The car, with 23,000 kilometers, was in pretty good condition. Both picking up and returning the car were very convenient with minimal waiting time. Communication was smooth. Additional cost for the destination in Austria was 30 euros, and adding an extra driver cost 70 euros, which is a bit expensive. Everything else was fine.
Reviewed: May 1, 2024
I wanted to rent a car with a spacious backseat that could fit three 24-inch suitcases, so I specifically chose a Volkswagen Golf. However, when I arrived at the rental office, there were only two Indian staff members with very average attitudes, and they said only the CHR was available. If I wanted another model, I would have to wait, but they couldn't say how long. Because I was in a hurry to leave, I reluctantly accepted. The next day, I contacted the rental platform to request a vehicle change, but after two days, they still couldn't reach the rental office. Extremely disappointed with the German rental company.
Reviewed: May 1, 2024
I wanted to rent a car with a spacious backseat that could fit three 24-inch suitcases, so I specifically chose a Volkswagen Golf. However, when I arrived at the rental office, there were only two Indian staff members who were very indifferent. They said only the CHR was available, and if I wanted a different model, I would have to wait an unspecified amount of time. Due to being in a hurry, I had no choice but to accept it. The next day, I contacted the rental platform to request a vehicle change, but even after two days, they couldn't reach the rental office. Extremely disappointed with the German rental company.
Reviewed: September 3, 2019
Buchbinder is the worst rental car company in the airport imho. They offered a much lower class car instead of the premium one we reserved. They stated that its actually a better car because its bigger in size. We ended up trying to cancel with a fee. I would never go with them
Reviewed: June 17, 2019
When I received the car, the office worker told me that the Ford car will delivered instead of the Mercedes and that it had better specifications and said that she upgraded the car category but I was surprised that the car's specifications were much lower than my expectations. It has no rear seat conditioner or rear windows (we could not be open it) and no Rear cameras that now come as standard, but on the other hand the car was new and has good space .
Reviewed: September 27, 2019
They kept pushing insurance and the cross-border fee was twice the suggested price. There was no personnel for vehicle handover, the vehicle provided wasn't the one reserved, and it had multiple noticeable scratches that weren't marked. We had to go back to the rental place, wasting a lot of time. There was a mileage limit that wasn't mentioned, and there was no mutual verification of the mileage data. The charge for excess mileage should be communicated and signed off in advance. There was no mileage check when returning the car either. The deposit has not been released two weeks after returning the car, and there are unclear charges. The responsibilities are not clearly defined, making the customer very dissatisfied. Why is the cross-border fee so expensive without a clear standard?
Reviewed: July 12, 2019
Forced vehicle upgrade, charged an extra 120 euros, very rude attitude
Reviewed: July 11, 2019
Very busy when collecting the car. Made to sign paperwork before inspecting vehicle When I highlighted the condition with the man at car collection all the damage was put onto a duplicate sheet. He took a copy and I took a copy. When bringing the car back none of the damage had been passed on and they initially tried to say I had done it. Luckily I had checked the car and had all of my paperwork to hand. Alot of people will be caught out by this and I see it as a scam being run by the company. Very disappointed.
Reviewed: June 24, 2019
Inter rent helped us as much as possible and arranged the appropriate size car we needed.
Reviewed: January 8, 2020
The car we were given was actually a Hertz car, not a Dollar one. Everything was fine, other than when we picked up the car, the guy at the rental counter in Munich specifically said it was a diesel car. Part through through our trip, we needed to fill up with fuel, nbut the diesel nozzle didn't fit the tank. The tank suggested it was petrol. We called Hertz to ask what to do, We were told that the records stated diesel and "good luck". we spent a lot of time trying to decode the VIN numkber, but that didn't help, we researched the make / model of the car (Ford Kuga) online but that din't help either. We were close to going to a Ford dealer to get their help but it was the weekend. So in the end we filled up with petrol and everythingwas fine. When we returned the car to Frankfurt, the person who greeted us told us it was a petrol car. Your records for this vehicle need to be cahnged, or at least not have your counter staff tell customers incorrect info. Other than that, the car was excellent
Reviewed: November 27, 2019
A big queue and a long wait at collection was the only issue. Staff seemed very slow serving each customer. It seems more advanced preparation could be done as all bookings are done in advance, so why so much paperwork is filled in on the day, I have no idea!
Reviewed: July 26, 2019
Terrible service. Forced me to take out insurance when I had a card that covered it. Charged for taxes extra this EasyRentCars said were included
Reviewed: January 31, 2019
No, was a bad experience. I paid 100 euro more than the clerck told me and post-factum explanations were very poor.
Reviewed: December 4, 2019
I returned car with full tank in accordance with the contract. But Global charged Refuel service about 20 EUR. I want to refund this amount !
Reviewed: August 12, 2019
Counter staff was very unfriendly and we had to ask for every piece of information!!
Reviewed: July 6, 2019
Pick up was nice and smooth. It took 3 minutes to scan all docs and sign the papers. Staff was professional and clear with explanations. Child seat was without isofix and did not look rigid but nevertheless vehicle had all necessary safety system functional. Van was spacious and equipped with parktronic which helped us to enjoy suburban drive. Drop off was perfect and complete deposit amount was returned on the card within 48hrs after rental
Reviewed: April 26, 2019
Fabulous car and good value for money. Had to wait a very long time at counter and queues meant a 60 minute delay to the departure in the car.
Reviewed: July 11, 2019
I was completely dissatisfied with thirfty at Munich airport. Both the counter attendant and the manager I asked to speak to were disrespectful, poor and told lies. They attempted to make it my problem, when clearly they were trying to rip me off.
Reviewed: October 14, 2013
From the moment I arrived in Munich to pick up the car, Thrifty left an impression of simple and fast procedures. The female staff at the counter was kind and friendly. The vehicle was fuel-efficient and reliable, and there were no issues during the trip. Here I give a thumbs-up. When returning the car, I was unsure how to handle the €1000 pre-authorization. My English is not very good, and I had a confusing conversation with a male staff member at the counter. He became a bit impatient after a while, but then another male staff member took over and patiently explained everything in detail again. I got the gist of it. Overall, we are very satisfied with the excellent service provided by QEEQ and Thrifty. Thank you. For future travels, QEEQ and Thrifty will still be our first choice for car rental.
Reviewed: February 25, 2019
The staff of this car rental company are very reliable. When picking up the car at Munich Airport, they explained the details very clearly.
Reviewed: August 21, 2018
Excellent service! Reserved a different car but got a brand-new Mercedes in the end.
Reviewed: July 27, 2017
The young staff were very friendly, but the older staff were a bit indifferent.
Reviewed: February 3, 2019
The two staff members were patient and attentive.
Reviewed: December 6, 2018
From the moment the staff picked us up, their attitude was extremely cold. They only said two words, 'Get in!', opened the trunk, and then went back to their seat. My mother and I loaded all our luggage by ourselves and received no further communication from them. The pick-up location was a long distance from the airport. Their card machine and copier were not working, making the office practically useless.
Reviewed: July 22, 2018
Not as good as expected, customer service was satisfactory! Handover process needs improvement
Reviewed: July 17, 2018
The NATIONAL counter is very small, and there are few people renting cars, so there's basically no need to wait in line.
Reviewed: August 29, 2016
Did not provide the reserved model. The provided vehicle was smaller in capacity than the reserved one. There were no other options, and we had to accept it. The car was not in good condition, even though it was fairly new. It started showing faults not long after we began driving. It was a diesel car, and we had to look for the manual to find out that the AdBlue was empty. Not sure who is responsible for this cost.
Reviewed: March 8, 2018
I prepaid over 1000, but the rental company charged an additional 1700. Phone customer service agreed but there was no recording, so there was nowhere to argue when the rental company charged the money. Even if there was a recording, complaining abroad is difficult. Initially, Zuzuche customer service did not handle it, but later they started to, which is commendable. However, there is still no resolution.
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