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Last updated on: November 11, 2024
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204Rental Locations
51Airport Locations
Map View of Car Rental Locations in New York
Budget
7.6/10
Alamo
8.9/10
Hertz
8.3/10
AVIS
7.9/10
Dollar
7.6/10
Thrifty
7.3/10
PAYLESS
8.2/10
ACE
7.5/10
Advantage
6.9/10
Fox
10.0/10
National
9.2/10
Europcar
7.0/10
Shouqizuche
8.0/10
Reviewed: November 10, 2024
Rented a car in NY from JFK airport.. Great experience, car was ready, nice and exactly like booked with all inclusive insurance. Great reate.
Reviewed: November 1, 2024
Over two hours long wait at a stuffy hot waiting room in LaGuardia. No compensation, not even sorry for the long wait. Waisted half a day of our trip.
Reviewed: October 31, 2024
2 hour wait for the car was t great, but Counter staff Desmond handled this with humour and confidence. Well done!
Reviewed: October 28, 2024
Car drivable but had faults (cruise control and collision warning inoperative and warning lights on). Were not advised of existing damage to bodywork. Car had 90,000 on clock so not a new vehicle. Counter staff and return staff very pleasant and efficient.
Reviewed: October 26, 2024
We were delayed at immigration with an interminable line! By the time we arrived at the Budget office, it was closed. After evaluating the options, I decided to hire a car for 24 hours from Avis; while I was in the Avis office, I heard another customer say that he had a Budget reservation, I asked him about it and he told me that Avis and Budget are the same company, so I was able to pick up the car I had originally reserved from the Avis counter. I was glad I did not spend the extra money on a taxi or additional rental, however a little more information would have gone a long way to relieve the stress and not make us waste another hour looking for solutions, after we had been traveling for more than 24 hours.
Reviewed: June 17, 2024
The service attitude was excellent, with smiles throughout the process.
Reviewed: March 2, 2024
Great car rental company. You can choose from various models of the same category. Many cars come with an EZPass, so you don't have to spend extra money renting one.
Reviewed: December 6, 2023
yes alamo was very fast and efficient checkin for me this time .. at other times ive waited but this time was quick and smooth. very curteous and professional and great cust service.
Reviewed: October 31, 2024
Lo unico que sugiero, es que hubiese sido conveniente para mi que Qeeq hibiera podido agregar mi numero de Hertz Gold Member a la renta. Consulte y se me informo que no era
Reviewed: August 1, 2024
Hertz's service was excellent, and the car was very new, with only 6000 miles on it. The staff explained the terms in detail, were humorous, and even helped us bundle the most cost-effective 2-day unlimited Toll Road package based on our travel plans. Returning the car was quick, and the $200 deposit was refunded instantly.
Reviewed: July 28, 2024
The store is easy to find, and the service is okay. On Saturday, I had to wait in line for 2 hours. Make sure to bring a physical card; Apple Pay doesn't work, and neither does a US credit card linked to Apple Pay. Otherwise, you won't be able to rent a car. The name on the credit card must match the name on your driver's license. I rented a gas car, but was given an electric car with only half a charge. Charging took 40 minutes to add 30 kilometers. If you return the car after 8 PM, there's a $20 fee. Otherwise, you need to park it yourself and return it the next day.
Reviewed: July 25, 2024
Very satisfied! The pick-up and drop-off process is simple, the vehicle and service are both good. The deposit was refunded within half an hour after returning the car.
Reviewed: October 29, 2024
Terrible, disrespectful, unprofessional AVIS station at JFK. I will never use it again. People waiting over an hour at 11PM after trans-Atlantic flights, tired, indifferent employees who couldn't care less. Shameful.
Reviewed: September 24, 2024
Waiting over 40 Minutes for car to be available as they didn't have any of the type we booked in the lot and didn't want to upgrade etc. it was tiring. More worryingly they have posted an additional charge to my credit card with no explanation. It just labeled as no packaged item charge and it's added $24.17 to my card. I have tried to find no it what it's for but no clue. We declined any and everything they offered and relied on the fact we'd pre booked and paid for everything with QEEQ. Have asked for QEEQ to try and fine out what the charges are for. Fingers crossed some one will explain or arrange for refund if they are not right.
Reviewed: September 12, 2024
Avis could have been more flexible if the car that we chose is not available, better if they can give us a refund on the difference, but in my case, they won't even entertain us.
Reviewed: August 3, 2024
The pick up was terrible Avis need more staff on the pickup desk. Priority customers kept coming in and going to the front of the line.
Reviewed: October 16, 2024
God and fast service. I have never picked up or returned a car so fast.
Reviewed: July 31, 2024
The car rental service remains consistently convenient and transparent.
Reviewed: July 30, 2024
The reserved child booster seat was not provided; instead, they pushed the e-pass and insurance.
Reviewed: July 20, 2024
I reserved a Versa, but I was given a brand new Altima with an initial mileage of 979 miles. The driving experience was excellent.
Reviewed: July 28, 2023
The car was comfy and clean. Compatible with iPhone
Reviewed: November 1, 2023
Unfortunately Payless gave me a “pickup car” but I booked a JEEP wrangler or similar SUV”. No exceptions for Payless otherwise I should pay more than double price.
Reviewed: March 18, 2020
TWO significant issues: 1) the NY license plate didn't match the one on the receipt! I had to go back in and get that fixed, because I'd brought my own EZ Pass, and didn't know if it would go through with a different plate. 2) the car smelled of SMOKE! I've never smoked myself, so the culprit was not me...and I'd didn't address this issue at pickup because getting 1) fixed took so much time....
Reviewed: September 24, 2019
Car exceeded expextation Took a bit longer to get the car than expected.
Reviewed: July 19, 2019
They lie about the space of the suv and the space for 5 bags was a lie , was very disappointed . 6 of us hardly to fix in the suv it was a very uncomfortable ride to our destination.
Reviewed: July 17, 2019
I booked a car for a price and I when I arrived to the counter they charge almost 100 dollars more.I booked a car for a price and I when I arrived to the counter they charge almost 100 dollars more.
Reviewed: November 23, 2022
The attendant offered a smaller car than the one that I reserved. The attendant wanted me to purchase insurance, although I purchased the insurance online. He said it was because I reserved it throug1h a third party.
Reviewed: June 15, 2022
I doubt I can call ACE a business because it feels more like a racket. I was forced or deceived to purchase additional insurance coverage, despite the fact that I had already purchased liability insurance from Qeeq. Furthermore, I dropped the vehicle 1 hour after the requested time. I was told that there is 30min I tried to gain sympathy of the staff. They were very adamant and say they have nothing to do against the system and they even add 30 min more to my arrival time because I had to use their toilet before I sign the drop off (the vehicle was already in their possession). They charged me a whole additional day, even with full insurance. I only realized this once I have received the invoice at the airport. I think they waited for me to leave the premises so I would not have the opportunity to complain. Really a bad experience and I felt I was scammed.
Reviewed: January 28, 2022
I ordered a car from JFK and I had no idea that it's not located at the rental area, instead I had to take a shuttle. Unfortunatily I had no idea that the office is closed at night, it opens only at 8:00 AM, and I arrived there at 7:00 AM, and I needed to wait for an hour, there was also no telephone to talk before the opening hours.
Reviewed: January 21, 2020
No issues on collection. Nice car, fitted the bill. Easy drop off.
Reviewed: December 12, 2019
The vehicle exterior was extremely dirty. This made visibility from both the front and rear windscreen more challenging that it should have done. I am 51-years old and have rented vehicles many times in my life but this is the dirtiest car I have ever had (I did not see this when collecting the vehicle as it was dark). The inside was acceptable although the back seat had a few minor stains. The collection process was acceptable but took a little longer than I would have liked. Also, I was not happy that I was not allowed to use a US credit card for guarantee purposes on the basis that we had CDW included in the booking. This meant my UK current account had to receive an actual debit and subsequent recredit at the conclusion of the rental. Lastly, I would have preferred the collection and dropoff point to be in a covered facility than on the roof of the Hertz operation. It was raining hard when we returned the vehicle.
Reviewed: November 20, 2019
It was very easy to pick up of car and also to drop off. In this moment the best rental car, in my brief experience!
Reviewed: September 4, 2019
The front desk staff upgrade my reservation to bigger car and they told me the car is Ford Explorer or Nissan pathfinders but when I went outside the lady she gave me small SUV.
Reviewed: June 25, 2019
National asked me a voucher. Why? I had a mail confirmation of the booking. That’s all.
Reviewed: August 26, 2019
O carro alugado não foi o carro contratado (aluguei um sonata ou similar e me deram um elantra). Além disto o carro estava batido, o que me tomou tempo na devolução.
Reviewed: September 10, 2018
Like: All staff I interacted with were affable and generous. I felt well informed and well taken care of. What I appreciated was understanding why things were taking so long: the staff focussed on the customer care and went into detail when answering questions and helping customers make the right choices. I was happy with the way that Geneva handled my query; I felt like I was the only customer in the room -- unrushed and highly valued.
Dislike: I had not anticipated close to 1.5 hours from queue to driving off with the car. If I had known this, I would have built this into my schedule and my 7 year old daughter was tired from flying and very fed up. Moreover it had a knock on-effect on my next appointment to collect a key from the air bnb accommodation contact, so I had a lot of apologising to do.
Reviewed: October 29, 2017
Easy and convenient, smooth return process, car condition was very good
Reviewed: June 8, 2017
The car was in excellent condition and very new, with less than 500 kilometers on it, so there was a noticeable leather smell. The pickup location was hard to find, with no clear signs or directions. I had to search and ask around in pouring rain and eventually found it above the HERZE building.
Reviewed: May 28, 2018
The service attitude was decent, and the waiting time was very short.
