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Last updated on: November 14, 2024
23Rental Locations
16Airport Locations
Map View of Car Rental Locations in Penang
ASIA CAR
8.3/10
Merge Car Rental
7.3/10
PARADISE
8.5/10
Kasina
9.6/10
Keddy by Europcar
9.1/10
AVIS
9.7/10
Shouqizuche
7.1/10
SURIA
9.3/10
Hawk
8.4/10
Hertz
8.4/10
Europcar
8.5/10
Agtran
8.0/10
MAYFLOWER
4.0/10
Big Thumb
9.4/10
PRIMA ODYSSEY
9.6/10
GREEN MATRIX
7.0/10
Reviewed: August 13, 2024
This is the first ever bad experience i had when i return the car to ASIA CAR. when i was arrived at the airport and calling the staff come over to collect the car but called them 5 times nobody pick up the phone and 20 minutes later one staff pickup the phone with her low tone voice can`t even hear what she talking about .finnally she came over to the car and i told her i have a tight schedules and i haven`t return the gasoline to FUll level.and i said i can paid the sum of (HALF TANK) gasoline here, it just only take RM 50 to RM 70 in everage, but she said i have to paid Rm 130 in total as a penalty. I have not get any decriptiuon from the staff of the penalty in gasoline before i departure .
Reviewed: August 1, 2024
Terrible experience. I notified the car rental company one day in advance to extend the rental because I couldn't return the car on time the next day. The company didn't discuss it reasonably and directly threatened to report the car missing if it wasn't returned on time.
Reviewed: July 8, 2024
After six months, they still claim there's an unresolved traffic violation. There are many hidden issues, and I suspect they are causing trouble on purpose.
Reviewed: July 14, 2024
First of all, it didn't match the description. The store is not in the airport; none of the car rental companies at the airport are this one. We had to call for the car to be delivered, and the person had a heavy accent. There was no sign as claimed. We scheduled the return for 7:20, but upon pick-up, they said 7:30. When returning, they asked us to park in a lot and gave us a card for parking, demanding an extra 20 MYR (I never encountered a car rental return that required us to pay for parking, and there was no mention of a return service fee). We parked at 7:35, and they claimed we were late, saying we should have returned the car at 7:00. Secondly, they didn't inform us that they provided a toll card, so we bought and recharged our own. Thirdly, we didn't eat durians in the car, we only ate at the stalls. It seems like they're just trying to charge us extra. Such an unreliable and non-compliant company; they recorded our credit card information, making us worried about potential fraud. Be cautious when choosing. We regret trying to save some money with this company, leading to a lot of worries afterward.
Reviewed: February 26, 2024
1/ Arrived at the airport at night and couldn't reach the car rental company at all! The car rental company claimed we canceled the order, but I had the rental confirmation in hand and couldn't find the car. Had to take a taxi to the hotel! Finally, the rental company contacted us and promised to deliver the car the next day. 2/ They clearly took a deposit from me, but the rental company said the deposit wasn't with them and was paid to the booking platform. They charged me 937 MYR and 1409 RMB. Planned to rent for 3 days (over 500 per day), but only rented for two days!
Reviewed: February 23, 2024
Very satisfied. Make sure to call the number provided in the system when you arrive at the airport. The arrival area has two levels; we usually exit the plane at the first floor and need to go up to the second floor to find gate 5. They prefer Visa cards without the UnionPay logo, but in practice, cards with the UnionPay logo work just as well. Overall, I am very satisfied. My basic English was not an issue as they use translation software to help you.
Reviewed: January 22, 2024
The service was good. Our flight arrived around 10:30 PM and they waited for us.
Reviewed: July 13, 2024
The service was excellent. Due to a flight delay, the car was waiting right at the airport entrance. When we were an hour early for the return, they were immediately ready. Returning the car at the airport was also very smooth. The service was great.
Reviewed: March 1, 2024
Pick up location was confirmed the day before but was changed 15mins before time. We had to divert our taxi, it was complicated as we did not know the area. The car was very scratched and appeared very old with 156,000 kms on the clock. It was heavy to drive and consumed far too much petrol for the kms we did. It sounded like the exhaust was needing a repair and the indicators for change of direction did not work properly all the time.
Reviewed: February 25, 2020
Almost perfect. Refuelling panel door was stuck. That was the only glitch.
Reviewed: February 8, 2020
A simple average car, but neat and clean. Car is able to start smoothly.
Reviewed: January 31, 2020
Quick and easy to pick up and return car, though a local number is necessary to ease this process. Good and clean car condition.
Reviewed: January 1, 2020
The Van is not toyota Hiace. And actually it is China brand Van. The Van is new. But the China Van Engine is very loud and no power. The transmission is not smooth. I prefer the Vender should not mention this is a Toyota Hiace since the performance is totally different.
Reviewed: April 10, 2019
By far the best services I have ever received from the rental car companies in Penang. Kasina even gave us some parking coupons to save us the hassle of hunting down a shop that sells them.
Reviewed: August 15, 2014
The service was fast and the car was in good condition.
Reviewed: June 26, 2024
The car was great and brand new. Euro is a trustworthy brand.
Reviewed: December 1, 2019
New car condition. Efficient drop off process. Price slightly on the high side.
Reviewed: October 29, 2013
The car was quite old, and I hope to get a newer car next time.
Reviewed: October 23, 2013
Large company. Good service and reliable. They have a 7-seater car, and the process of picking up and returning the car is relatively convenient.
Reviewed: May 5, 2014
The Avis staff at Penang Airport were great. They provided detailed explanations and the service was excellent. The car was also comfortable and clean.
Reviewed: May 23, 2024
Very disappointing experience. When issues arose with my booking on-site, Zuzuche did not assist in resolving them and pushed the responsibility onto me to deal with the store directly. Absolutely no service provided. Terrible!
Reviewed: December 2, 2023
Overall, it's acceptable, but returning the car is a bit complicated.
Reviewed: August 27, 2018
No queue, the car was driven directly to the arrival area, very quick to pick up.
Reviewed: March 13, 2024
This is my 2nd time using this service from Suria. Their staff is friendly and professional. They deliver the car to us and we collected it right at the pick up lobby of the airport. Very easy and convenient. Car is clean too. No complain at all!
Reviewed: December 22, 2022
Although Suria doesn’t have a service desk at the airport, their customer service staff was very prompt in responding and meet onsite within minutes of contact. The car provided was also in very good condition.
Reviewed: February 28, 2024
Good service, but there was a billing issue. I was charged again at pickup even though I had already paid on QEEQ.
Reviewed: February 20, 2020
So far everything is smooth and the process is simple.
Reviewed: September 10, 2019
Everything is good but please allow me to correct the English in your question. “exceed” should be used following “Did”. Counter “staff” not “stuff”.
Reviewed: October 8, 2019
The counter staff was very friendly and assisted us in the best way she can. We was given an upgrade with a much spacious & new vehicle, my family enjoyed very much for the whole journey. Thank you Hertz!
Reviewed: May 13, 2019
I booked for BMW X1 but was given BMW 320. Car boot was smaller - and we have difficulty fitting the 4 pieces of luggage.
Reviewed: March 14, 2019
staff is very helpful and nice. But the car’s tyre alignment need to service.the steering keep to the left side all the time.
Reviewed: January 4, 2024
It's a legitimate company with clear information about the contract and insurance. The car has 41,000 kilometers on it with numerous scratches and peeled paint, but the interior is fine and it doesn't affect driving.
Reviewed: February 15, 2020
Excellent service from picking up the car and returning the car. It is v easy and convenient. The staff are friendly. Cars are clean.
Reviewed: November 19, 2019
Waiting time was ok, staff were friendly. Car was provided with good condition (9/10) and clean.
Reviewed: October 24, 2022
Not alot of prior details uoon collection of car. Called the customer service but no update or followup, just mentioned another team will manage.
Reviewed: February 17, 2019
Just like in Kuala Lumpur, had to wait for quite some time for someone to show up. About 15 minutes or so.
Reviewed: July 24, 2018
Like: Overall is good. Friendly people i met & lots of delicious food i was enjoyed during this trip. Definitedly will come back here again in further time
Reviewed: July 2, 2018
Like: clean, good condition of car, match the supply
Reviewed: June 28, 2018
Like: Overall value for money
Dislike: Possibly set up a counter at airport for easy pick up and drop off
Reviewed: December 29, 2017
Like: Staff were very efficient. Car was reasonably new and clean.
Reviewed: January 1, 2018
Like: It good for family and young children
Dislike: More better if can give free parking groupon
Reviewed: January 7, 2015
Punctual, polite and warm welcome. Felt comfortable with the reconfirmation SMS before arrival.
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