AVIS Car Rental

Great experience

Charged $30 for about a gallon of fuel on return despite being told by agent I didn’t need to refuel

Porque se an cobrado el aval si el coche no tuvo ningún accidente y se entrega con el tanque lleno de gasolina yo no contraté ningún servicio adicional y se a cobrado 187.75 dólares

Did’t got a car as expectation

AVIS claimed they don't have the car category that I booked and told me I must upgrade for an extra charge even though it's their fault. Very bad service.

We really wanted to rent a toyota rav 4 specifically, and as you know you book a class of car (small SUV). on our arrival the toyota was not available, but the staff did everything they could to make it available to us - and it worked! Thank you to the people at the desks and those in the car park for your kindness and friendliness. We really appreciate it, you are great!

All was good till I realise Avis simply added almost triple the amount of we agreed price to my booking, 300 for one way fee which I had in original voucher with QEEQ and another 500 or so of unknown charges. Only extra I ordered was for toll pass. I think they even charged me gas which I ordered full to full and returned it full of course. Was fan of them before but this was a disaster!

While the car itself met my expectations, my experience at the counter was disappointing. The representative added services like Loss Damage Waiver (LDW) and Additional Liability Insurance (ALI) without my consent or explanation. This resulted in unexpected charges that I only noticed later. Transparency at the counter needs significant improvement to ensure customers are fully informed about what they are signing.

Staff very helpful explaining the breakdown of the cost and not pushing to buy additional insurance. Gave a discounted rate to upgrade from Peugeot 5008 to Volvo XC60. No regret for the upgrade.

Had intermitent fault with 1st car. Caled Avis and returned it for an exchange which was quick with no issues.

Long time waiting in Miami to collect the car

Avis was very professional, I've rented from them before and expect no less.

Nice personal

Loved Avis, so straight forward!

Like driving a brand new car. Was offered a choice of vehicles when I collected the car. Fast friendly service with a smile, no hard sell.

Misleading pick up information. As I’d prepaid and given all pre booking information to Avis it states go to the desk marked pre booked give your card and license and pick up your keys not waiting. This not true. At the desk there’s a queue and they ask if anyone is a preferred customer, I said I was but they said not and get back in the queue which then took me about 25 mins

Some damages on the vehicle needed to be remarked before leaving pick-up - should have been marked and told at the pick-up not needing reporting from the renter

Car was perfect, lovely to drive

I had to wait for 3 hours to get a car. They had a long, long line up and by the time I got to the counter they were out of cars. They gave me a large Toyota 4runner instead of the Camri I had reserved. I doubt I will use Avlis again. They were totally incompetent.

Staff were attentive and friendly. Very straightforward collection process but did have to wait for a car to be cleaned.