BARCELONA AIRPORT CAR RENTAL REVIEWS

First, there were only one or two people at the rental counter, so the waiting time was quite long. I was the fourth in line and waited for over an hour. Second, the various service charges during the process were annoying (more mentioned in other reviews). After charging me a 1400 EUR deposit for vehicle damages, I saw the car I was renting, which was covered in scratches. I immediately took a full video of the car (see attachment), went back to the counter, and the staff said that the video was not acceptable, they needed photos (deliberate difficulty?). So, I took photos and argued with her for a long time. Finally, she reluctantly noted the scratches on my rental agreement and stamped it. Third, after completing the paperwork, I found out that I wasn't given the car model I reserved. They insisted that I accept a smaller Kia. If I disagreed, the only option was a manual car, or I had to wait until an automatic one was available, with no clear time frame. There was no apology whatsoever, even though they knowingly downgraded my car model. This was deceitful! Fourth, the car key had a low battery, and on the fifth day, we had to press the key against the start button to start the car. We needed to search for a Kia store to replace the battery since the car couldn't start with the key. You can imagine my panic! I don't even want to mention my feelings further. Overall, highly not recommended!!

Not bad

The store has two counters, there were no other customers in front of us, so my friend and I processed at the same time, very efficient and good service.

The new Yaris Cross has less than 1500 kilometers.

There are relatively few staff, so sometimes the lines are long. The pickup and drop-off process is quick, but the waiting time is lengthy.

Very satisfied

Efficient service, booking can be held for free for 12 hours. If you can't pick up the car at the agreed time, you can collect it within 12 hours.

Although a bit slow, it was very good.

Extremely satisfied

The deposit was not refunded on the spot.

The deposit wasn't refunded on the spot.

Added extra charges

Good, decent. The car had many scratches and damages on the exterior, which made the inspection process more difficult.

The staff at the rental company were quite friendly.

No insurance, no car

There were many people in line; foreigners are not very efficient.

Very satisfied

Very fast service

Very satisfied!

Excellent service