AUCKLAND CAR RENTAL REVIEWS

Terrible rental company When picking up the car, they just printed out the contract for you to sign without mentioning the additional insurance options, forcing you to pay extra. Afterwards, you'll be charged additional insurance fees! Also, there are no gas stations near the airport, so you need to return the car with a full tank. Please 'prepare a small fuel container' with 1 liter of fuel, and manually add it to the tank when returning the car to avoid extra fuel charges! A very petty company.

The staff didn't explain clearly and added the cost of a full tank of fuel, but it was refunded after negotiation.

The staff was very polite, but the car was not ready when we arrived. We had to wait 20 minutes because it wasn't cleaned yet. There was only one staff member handling the paperwork, which was quite slow, but I guess that's typical for New Zealand.

Not bad

My first time renting a car abroad was an extremely satisfying experience. The most crucial part of a good car rental is the smoothness of the return process. When I returned the car, they just gave it a quick check and refunded my deposit. A good and reliable rental company meets this criteria. Plus, there were small gifts!

Very good

Satisfied

Satisfied, very satisfied.

Pretty good

Simple, quick, and convenient.

Very satisfied. Easy pick-up and drop-off process without any unnecessary sales pitches. This was my first time renting a car abroad.

The staff provided excellent service, and the procedures were simple.

The service was average. They were closing in ten minutes and didn't send a car to pick me up from the airport. I had to wait until the next morning to get the car, causing me to spend the night at the airport.

Not bad overall. However, the staff at the counter described the car as brand new, but upon inspection, we found five minor damages. After taking photos and discussing with them, they asked us to email the company, which I found unsatisfactory.

The car is old, a 2017 model, and there are many requirements when returning the car. The contract includes various fees, and the owner, who is Chinese, specifically targets Chinese customers. You need to provide the final gas receipt for return (strictly from within 5 kilometers of the airport, which is very expensive). I mentioned in advance that I would arrive around 5:30, but I was still told that even being one minute late would result in a $65 charge for airport drop-off. They didn’t inform me how much the highway tolls would be, and five days later, they charged me an additional $25 service fee. It's full of traps.

低価格ですが、十分しっかりした車でした。 パックモニターの明るさが低めでしたが、車の年数から仕方ないでしょう。 ハイブリッドなので、ガソリン節約できました。

利用しなかったけれど、日本語サポートがあるという安心感がありました。

Great experience, very honest. I didn't inspect the car at pickup, and at return they found a crack in the glass. I was a bit nervous since I didn't buy extra insurance, but the staff who handled my rental quickly clarified that it was caused by the previous renter and assured me it wasn't my fault. This shows the company is very trustworthy. Kudos!

The pickup process was smooth, and the condition of the car was great.

Excellent

Quite a good company, easy to communicate with, good service.