SAN FRANCISCO CAR RENTAL REVIEWS

Extremely dissatisfied. The store staff had a bad attitude, the reserved car was not available, and I was told to either pay extra or accept a subpar vehicle, specifically a MiniVan. The car looked terrible, with scratches all over the body. The next day, the car broke down, and the engine wouldn’t start. I immediately called for roadside assistance at 2 PM, but the tow truck didn’t arrive until 9:30 PM. During this time, the car rental company and the roadside assistance company delayed and passed the responsibility back and forth, which was extremely frustrating. The breakdown location was only about a 10-minute drive from the rental store, so they could have easily brought a replacement car, but they didn’t intend to do so and instead passed the issue to the roadside assistance company. By the time the roadside assistance company finally got us to the rental store, Budget, it was almost closing time. The staff said they didn’t have a car ready for us, even though the roadside assistance company had told me the store had prepared an SUV. However, the store staff said otherwise. Fortunately, someone returned a Toyota Corolla, which was then given to me. It was already 11 PM by this time. From calling for assistance to getting a new car, it took 9 hours. The entire day’s plans were ruined, and I couldn’t check into my reserved hotel, resulting in a no-show charge. Budget might be struggling, merging with AVIS. Many locations have either dual branding or only AVIS branding. I picked up the car at Union Square in San Francisco, booked via Budget, but the store only had AVIS signage. The breakdown happened in Monterey, and I switched cars at the local airport, which also only had AVIS signage. This might explain the bad service. I advise everyone to avoid Budget if possible.

Good service attitude, no upselling even with full insurance purchased. They let you choose from several models. The staff I met was an Asian named Bobby.

Clear process, friendly attitude, efficient service.

Very satisfied

They even gave me a new car with fresh protective film!

Great company, affordable prices, new cars, simple procedures.

Very satisfied.

The rental company misled us with additional charges and unauthorized fees.

It's okay.

The price for the car upgrade was very reasonable, just an additional $25 per day.

The overall service is pretty good.

The queue for picking up the car was a bit long due to many rental customers, but the process was smooth and they informed me of everything without any hard selling.

The rental company is easy to find. After completing the paperwork, they give you the key and parking spot number. You just pick up the car yourself from the parking lot, very convenient.

Labor is expensive in the US. There's staff at the car rental registration, and the rental agency has many counters. You can handle the process as soon as you arrive. Booked a Toyota RAV4, but got a very new Hyundai Tucson with only 29,000 km! Quite satisfied.

Very good

Service was okay

There were no dedicated Thrifty staff for returns, at least none wearing the company uniform.

Good. The car has good safety features, including lane keeping, cruise control, rear cross-traffic alert, and a backup camera.

Very satisfied, almost a new car

Very good experience, everything went smoothly. The car was spacious and easy to drive. At the rental counter, they just asked if additional insurance was needed, and if not, they were fine with it. There were staff in the parking lot to assist as well. Very worry-free, highly recommended!