The service at AVIS was barely acceptable, but some issues were not resolved in a timely manner. The vehicle pickup process at the store was cumbersome and we had some unnecessary trouble with the staff. Although my order clearly included the fee for a second driver, the staff insisted that they couldn't find this in the order and overcharged me by $70 billion. However, the QEEQ platform staff provided strong support and resolved the issue satisfactorily in the end.
Pretty good. Initially, we were given a Dodge hybrid SUV, but there wasn't enough space for our luggage, and the car couldn't refuel. So we contacted customer service, drove to the airport branch, and they helped us switch to a Malibu. Although it seemed like the car hadn't been cleaned before handing it to us, overall it was fine.
It was average. Can you believe the downtown pickup location had only two or three cars? I booked a Camry but got a Chevrolet with seventy to eighty thousand kilometers on it. The air conditioning didn't work well, and I didn't have time to get a replacement. Avoid this company.
The queue was too long, and the service experience was very poor. At San Francisco Airport, it took 1.5 hours to handle the paperwork and another half an hour in line to pick up the car! The car model felt much smaller than what was reserved, but I couldn't wait in line any longer.
Renting and returning the car was very convenient. After getting off the plane, you can follow the signs to find the rental location. For returning, just drive to the designated spot and leave the key in the car.
Car rental locations (incl. in-airport & off-airport)
Car rental reviews by car rental supplier
Car rentals at/near landmarks of San Francisco
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