The process was very simple, and the car was in good condition. There was only one tire pressure warning which was resolved at a gas station without any major issue. Returning the car was smooth as well; just paid the highway toll and left.
It was a terrible car rental experience. I had an appointment to pick up the car at 13:30, but there was no one to deliver the car when I arrived at the airport. The customer service couldn't communicate in English. After asking for help, they said they would send someone to the airport in 15 minutes, but after waiting for two hours, no one showed up. I had to go through a lot of trouble to contact the international customer service. We ended up waiting nearly four hours without any compensation.
The service attitude is really disappointing. Staff were impatient both during pickup and drop-off, suggesting this is not an isolated incident. They showed enthusiasm towards local Turkish customers. While attending to us, a Turkish woman interrupted, and the staff turned to assist her instead, rudely asking us to step aside… This is the worst service attitude I've encountered in over 20 overseas self-driving trips.
Avoid Boycar at all costs. I was supposed to pick up the car at 10 AM, but they told me there were no automatic cars left and asked me to take a manual. I refused and had to wait until 2 PM when someone returned a car. This didn't change my return time? I've been driving for 7 years, but the staff kept scaring me, saying Turkey is unsafe and I'd have to pay for any incidents, then charged me 35 euros a day for insurance. When returning the car, they said the standard fee includes a 10-euro car wash. If I had dirtied the car, I'd understand, but I didn't. Extremely poor experience.
When I picked up the car from the rental company, it only had enough fuel for 65 kilometers. When I returned it, it still had enough fuel for 500 kilometers, but they didn't offer any refund for the extra fuel like before.
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