Picked up the car in Atlanta, wanted to rent a toll pass device but was told none available. Received a toll charge of $3.10 plus a service fee of $24.75 after returning to my country, which was frustrating. I had inquired about renting an electronic toll device, but Hertz couldn't provide one, and eventually, I was charged a service fee. What sense does that make??? Additionally, in Pittsburgh, I noticed the power steering warning light was on. To save time, I went to the airport early in the morning to swap the car and encountered a very impatient staff member. The replacement car was a downgrade, and they claimed the original car from Atlanta was of a higher class. To get the same class, I had to pay extra. Not only was time wasted, but it also dampened my mood. Overall, this car rental experience was unsatisfactory!!!
The car was damaged in the city, so I went to exchange it. I originally booked an L level car, but they gave me a Kia Rogue without refunding the price difference.
The man at the counter did great with what he had. ALL THE CARS WERE LOCKED UP IN COMPUTER!!! Had to do paperwork on paper!!! May at the counter tried but could not get cars released!!! :-(
About QEEQ:10.0/10
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