EASY!

Both picking up and dropping off the car were quite convenient. One of our friends in the group is fluent in English, so the staff's suggestions on additional insurance could be accepted or declined accordingly. They won't force you to buy insurance to pick up the car. If you're not familiar with insurances, make sure to check the price list clearly; you can ask to see it before settling the bill. The most unsatisfactory part was that the reserved vehicle model was overbooked. They told us the originally reserved SUV was unavailable and that we'd have to wait at least 2 hours, so we switched to a cheaper sedan. However, they compensated us with some money. Initially, they offered $40, and after some negotiation, it went up to $55. This was still inconvenient since we had several large suitcases and were used to driving an SUV. QEEQ should ensure that car rental companies can provide the reserved models to their customers.

The credit card didn't go through the first time. They reluctantly tried again, but still, it didn't go through. They insisted it was the credit card company's issue. After calling the credit card company, there were no issues on their end. Finally, after insisting, they switched to another counter, and it worked without problems.

I normally use Alamo, National & Enterprise, but Thrifty was the cheapest option and it was at least as good as the others!

Although it seems clean, it smells pretty bad, like tobacco. The car was very old 45,000 miles, wheel felt rigid and it wasn’t properly aligned.

Like: Hassle free pick-up at Palm Springs airport. Staff was pleasant and efficient without trying to sell you additional services. Car was a Nissan Sentra which was more than adequate for our needs. Drop-off was also quick and easy.