CAR RENTAL REVIEWS ON AVIS AT HEATHROW AIRPORT, LHR

Both pick-up and drop-off were very convenient. It's close to the airport, and there's a free shuttle to the terminal.

When picking up the car, they told me the one I booked was too small and offered an upgrade to a brand-new Tucson. Initially, the total price they quoted was £700, which I thought was too expensive, so I declined and insisted on my original order. After some calculation, they said they could offer a discount, making the total £514. I thought it was acceptable and agreed, emphasizing that my original order was already paid for, and the final payment should be £514 minus what I already paid. They confirmed, but the final order receipt wasn't clear to me. Seeing 514 as the final number, I signed the paperwork. Later, at checkout, they said £514 was an additional charge, which was appalling as my original order was just over £300. After repeated discussions, they insisted the contract had ended and according to it, I owed £514. I've come to realize that even the British can be unscrupulous, taking advantage of the fact that Chinese people's English might not be perfect, mixing up additional charges with the total price. I'd advise future renters to be cautious of upgrade traps, even with big companies.

The service staff had a great attitude, and we got the car very quickly

Expensive price

I booked a Tucson but got a Skoda instead. Fortunately, it was a smaller car, which was better since many rural roads in the UK are single-lane and larger cars can be difficult to drive. The rental company was easy to find. We stayed in London for a few days, then went to the airport to rent the car, and finally returned it at the airport. The rental agent was very kind; he asked if we needed insurance, we said we already had it, and he didn't push us to buy theirs. Returning the car was even simpler; they just did a quick inspection.

Excellent service

Service was great, almost no need to queue.

They kept pushing insurance.

When I went to pick up the car, they said the reserved model wasn't available and asked me to upgrade. I insisted that I had a reservation and asked them to check the parking lot. Eventually, they gave me the reserved model. I had already purchased full insurance, but they still added windshield insurance and other coverages, costing me 30% more. I used self-service return, and the next day I went back to get a receipt. They told me the computer was broken and couldn't process it. I left my email address and asked them to send me the receipt, but a week has passed and I still haven't received it.

I booked an automatic GOLF for about 5500 RMB for 15 days, but the AVIS staff said they didn’t have any GOLF available and only had a Hyundai I20 from Korea for 780 pounds (including 90 pounds for Ireland), which is quite a difference. During the drive, I found the car in good condition, but it clearly lacked power. Later, I had to extend the rental by 2 days and, with the help of the renting service, the extension was set at 108 pounds for 2 days. After returning the car with 4500 kilometers driven over 17 days, we noticed a crack in the left front tire. The inspection staff said it was a minor issue and, since we had full insurance, we wouldn't need to pay extra. However, we were still charged an additional 20 pounds for tire repair, which we questioned since we had full insurance. As we were rushing to catch a flight, we didn't spend more time disputing it. All the staff who assisted us were courteous.

The service was enthusiastic, the processing time was fast, it's open 24 hours, and the airport shuttle bus was very convenient.

The order did not match the actual car, but the staff patiently helped me find a satisfactory one.

Good vehicle condition

The car rental company's service was quite good, but the vehicle was not the one we reserved online. We booked a Peugeot 5008, but when we arrived, they informed us that it was no longer available. We had to accept a Citroën C4 Picasso. After accommodating 7 people, the trunk space became very limited, so we ended up driving in relatively cramped conditions for the entire 13-day trip.

It's a complete rip-off. We clearly bought insurance already! They made us buy it again without telling us and directly charged us.

Satisfied, everything was pretty good.

Good service attitude and the vehicle condition is excellent.

The car given to me was not clean at all, from the soaked driver's seat to the dirty back hatch! The entire car was full of scratches, about 10 in total!!! As an Avis fan, having traveled around the world with Avis, this is the worst car I have ever seen! I hope I can get an explanation!

I booked a Golf automatic or similar model, and ended up getting a PEUGEOT 3008 SPORTHDI163, which was excellent. It had enough space and great power. The pickup process was simple, although the staff insisted on selling us additional insurance despite us already having comprehensive coverage from home. It might have been a language barrier. After asking them to amend the contract, they seemed a bit unhappy. Aside from that, everything was great. Returning the car was easy as well.

The sales method at Avis in the UK is very problematic. At T2, the staff told me that the Opel Crossland X I rented was unavailable, and I could only rent a small Vauxhall Astra, which could only fit one large piece of luggage. When I got to the parking lot, I saw several SUV-like Opels. After discussing with the manager at the store, they finally gave me a Vauxhall Mokka X.