CAR RENTAL REVIEWS ON EZU AT AUCKLAND AIRPORT, AKL

Like: Efficiency, no hassle and value for money
Dislike: I have to get really picky here it would be that they weren't based at the Airport.

Like: Affordability
Dislike: The car was not very clean, especially the windscreen on the inside

I highly recommend this rental company to everyone.

English was not their first language - struggled with basic conversation which was frustrating. Lack of urgency to get us to check in on way home was frustrating even tho we kept them informed of our late eta.

The reception attitude on the day we picked up the car was very indifferent. When we returned the car, there was no one at the store, and no message was sent to us. We were very anxious because we had to catch a flight back home. They didn't answer the phone, and later replied on WeChat saying that there's no use in rushing as they are coming to pick us up. It felt very unpleasant. The car was quite old and didn't have in-car charging. The cigarette lighter socket was not functional. It wasn't as thoughtful as the other company we used previously.

Like: Firstly, the cost for 3 days hire was fantastic. Car was clean, staff were friendly and chatty. I have already recommended you to a number of my friends.
Dislike: The car was a little old and occasionally made some funny noises. i was a little worried i was going to break down.

The service was excellent, every call was answered immediately, and our questions were patiently and thoroughly addressed.

The staff’s authentic Beijing accent felt very familiar and friendly in a foreign country. They had a great attitude, provided proactive pickup and drop-off services, and the rental process was smooth and efficient. They even provided extras like a charger and phone holder which were not included in the rental information. The car was in great condition. When a problem arose with the vehicle, the customer service lady was very kind and capable, and she looked very professional in person.

The company is very unprofessional, with only one Chinese staff member managing the store year-round. Due to our flight time, we couldn't refuel the car before returning it and wanted to pay the staff (the only Chinese person) directly for the fuel. Our request was met with various refusals and extremely poor attitude. Furthermore, we were misled that there were no flights at that time from the airport and assured we would arrive on time.

My car was upgraded which was great.

Picking up the car was efficient with plenty of staff. However, returning the car was a hassle as there was only one staff member who was busy managing returns and airport transfers.

Communication was very smooth and very helpful for us, considering our English isn't very good.

Like: The pick up and drop off to the airport was quick and the guys were friendly and efficient by getting me on the road quickly as I had a six hour journey to complete

Good attitude, short waiting time

would recommend

We frequently contacted the rental company during our trip, and they were always very courteous. The only dissatisfaction was with the person who handled our rental process. They only mentioned that the car should be returned with a full tank but didn't provide any driving tips or local rules. If it weren't our second time driving in New Zealand, we might have missed many local regulations. The rental company should not only explain the charges but also inform drivers about local driving rules. The employee just parked the car at the entrance and left. They didn't verify the existing scratches in front of us nor mentioned that the car had a foot brake. For a driver unfamiliar with the car, there should be some explanation. I had to figure everything out on my own. If it were my first time driving locally, I would have been completely lost.

The counter location is inconvenient, it's a small company.

Like: Efficient, friendly, top value for money